Salesforce service cloud - Study guides, Class notes & Summaries

Dynatrace Professional Certification Exam| Questions and Verified Answers| Grade A| 100% Correct (2024/ 2025) Q: Describe two different Session Replay options: Answer: Cost control: sample rate as a percentage (e.g. 50% of traffic will have SR enabled) Masking: By default all form fields are masked. You can add exclusion rules, or you can disable automatic masking and create specific filters for masking. Masking is applied at the tag level, so the data is never even sent back to Dyn...

What is the Salesforce Experiences cloud? - ️️Product for building secure websites, portals, and apps with connected data quickly. It lets you create a social platform for customers to engage with your brand → it creates a site and content backend that is operated by Salesforce. It has a community portal for members to login. What is the Salesforce Sales cloud? - ️️The most fundamental cloud that connects leads and opportunities. Provides info about the deals that are being sol...

Salesforce Certified Business Analyst Exam Practice Test 2024 Q&A Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy sho...

Salesforce Business Analyst 4 Exam - Questions with 100% Correct Answers Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off. Where should the BA track this milestone? A. Statement of work B. Change log C. Sprint plan Universal Containers is nearing the l...

Salesforce Development Lifecycle and Deployment Architect Certification Exam - Q & A Universal Containers CUC) is considering implementing a minor change policy for a series of low-risk user stories that are commonly received by the UC admins. The policy would allow admins to make these changes directly in production. UC does not have continuous integration/continuous delivery (CI/CD) in place. Which three best practices should the architect suggest UC follow for their new change policy? Choos...

Service Cloud Consultant Exam Questions With 100% Correct Answers What factor should influence the decision of what data should be migrated into a new Service Cloud environment? (Choose 3) 1. The expected use cases for the historical data 2. Feelings of concern expressed by the call center managers 3. Availability of alternative historical data access options 4. Degree of similarity in data model with the old environment - answer1. The expected use cases for the historical data 3. Avail...

Salesforce Certified Business Analyst Exam Practice Test 2024 Q&A Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy sho...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...