Cis itsm - Study guides, Class notes & Summaries

ServiceNow CIS-ITSM Exam Prep Already Graded A+

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4)

What does Application Portfolio Management Provide? - ️️-Scoring algorithms that generate reports about application values and health of IT infrastructure -Metrics that illustrate the business benefits of each application -An inventory of a customer's software applications How does ServiceNow's APM work? - ️️-It helps you decide whether to invest, sustain, or replace applications -It allows you to identify redundancies and decrease budgetary costs -It provides comprehensive unde...

IT Asset Management - ITAM - Management of IT Assets Hardware Asset Management - Management of IT Hardware Assets, as opposed to IT Software Assets IT Service Management - ITSM - Management of Configuration Items IT Asset - Hardware, software, and data that needs to be financially tracked Configuration Item - CI - may or may not be an asset; managed from an operational perspective CMDB - Primarily a data repository, used to store information describing configuration items Asset...

ServiceNow CIS ITSM Exam (Latest 2022/2023) 100% Correct

What types of CI's will be included in a report run against the cmdb_ci_computer table? A. Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and all child classes :~~ C. CI's defined directly in cmdb_ci_computer and all child classes Which field from the configuration item will automatically populate in the Assignment group field of an incident record? A. Managed by B. Support...

Certified Implementation Specialist - IT Service Management v1.0 (CIS-ITSM) Questions and Correct Answers

What types of CI's will be included in a report run against the cmdb_ci_computer table? A. Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and all child classes C. CI's defined directly in cmdb_ci_computer and all child classes Which field from the configuration item will automatically populate in the Assignment group field of an incident record? A. Managed by B. Suppor...