Instant messaging - Study guides, Class notes & Summaries

Genesys Cloud Implementation Questions and Answers Already Passed What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? Every member of the organization, regardless of their role, uses t...

MGT 300 EXAM 3 (Neck) Latest Version Graded A+ communication the act of transmitting thoughts, processes, & ideas through a variety of channels oral communication the ability to give & exchange information, ideas, & processes verbally, either one-on-one or as a group written communication messages communicated through the written word, such as e-mails, reports, memos, letters, & other channels electronic communication the ability to transmit messages through e-mail, Skype, vid...

COM1250 Workplace Communication Latest Questions and Answers 2024 100%Correct!! Q1. You are a project manager for a software company and you need to communicate with your team members who are working remotely from different locations and time zones. Which of the following communication tools would be the most effective for your situation? A) Email B) Phone call C) Video conference D) Instant messaging Correct answer: C) Video conference Rationale: Video conferencing allows you to see ...

IC3/GS5 COMPUTING FUNDAMENTALS MSO 2024 with Verified Solutions Latest | Rated A+ Two possible uses of an Ethernet port on a laptop - 1. connect to a router 2. connect to a local area network Definition of the Cloud - software and services that run on the Internet on your computer Important identifier to look for when making online purchases - URL (uniform resource locator) begins with "https://" To uninstall or repair and application - Do this: go to Control Panel, Programs and Feature...

CMIS 526 Exam 1 Questions & Answers 2024/2025 globalization - ANSWERSthe integration of economies throughout the world enabled by innovation and technological progress globalization has allowed for 3 main things: - ANSWERSeconomic changes cultural changes technological changes economic changes brought on by globalization - ANSWERSincreased international trade development of global financial systems and currency the outsourcing of labor cultural changes brought on by globalizati...

Two possible uses of an Ethernet port on a laptop - 1. connect to a router 2. connect to a local area network Definition of the Cloud - software and services that run on the Internet on your computer Important identifier to look for when making online purchases - URL (uniform resource locator) begins with "https://" To uninstall or repair and application - Do this: go to Control Panel, Programs and Features, select application and hit Uninstall or Repair Two advantages to securing a hom...

Which communication tool allows real-time collaboration? CORRECT ANSWER instant messaging A host is accessing a Web server on a remote network. Which three functions are performed by intermediary network devices during this conversation? (Choose three.) CORRECT ANSWER regenerating data signals applying security settings to control the flow of data notifying other devices when errors occur A home user is looking for an ISP connection that provides high speed digital transmission over ...

Zendesk Terms and Tools Questions With Solutions What are some of the features of Messaging? - Ongoing conversation history so customers can move between website and mobile app without losing thread - Richer messages with images, carousels and action buttons = more engaging - Automated responses to repetitive questions for 24/7 service and reduced costs - Manage customers over any channel from one place - Collect basic customer info with messaging bots for context - Easily switch chann...

COM1250 Workplace Communication Latest Questions and Answers 2024 100%Correct!! Q1. You are a project manager for a software company and you need to communicate with your team members who are working remotely from different locations and time zones. Which of the following communication tools would be the most effective for your situation? A) Email B) Phone call C) Video conference D) Instant messaging Correct answer: C) Video conference Rationale: Video conferencing allows you to see ...

Support Suite includes which products? correct answers Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? correct answers Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? correct answers Knowledge base and self-service What is Chat? correct answers Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. Wha...