Customer expectations - Study guides, Class notes & Summaries

Total Quality Management (TQM) Philosophy - Correct answer-1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Correct answer-Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Six Sigma - Correct answer-A di...

Test Bank for Marketing, 20th Edition, William M. Pride, O. C. Ferrell   True / False 1. Marketing consists primarily of selling and advertising. a. True b. False ANSWER: False 2. The broadest and simplest definition of marketing states that it is the development and efficient distribution of products for consumer segments. a. True b. False ANSWER: False 3. Customers are the focal point of all marketing activities. a. True b. False ANSWER: Tru...

marketing - Answer-a group of activities designed to expedite transactions by creating, distributing, pricing, and promoting goods, services, and ideas exchange - Answer-the act of giving up one thing ($, credit, labor, goods) in return for something else (goods, services, or ideas) marketing activities - Answer-buying, selling, transporting, storing, grading, financing, marketing, research, risk-taking value - Answer-A customer's subjective assessment of benefits relative to costs in det...

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Targeting - ANSWER-- Selection of ideal customer segments - Serve the segments whose needs match the firms abilities Why target? - ANSWER-- Better serve customers - Not a one size fits all Targeting Methods - ANSWER-- Top Down - Bottom Up Top Down - ANSWER-- Strategic - Understand the firms resources, strengths, weaknesses, personalities, etc. - "Does this market fit who we are?" Bottom Up - ANSWER-- Profitability - Current market size, anticipated growth, competition, behavior, expe...

MAC2602 Assignment 2 (COMPLETE ANSWERS) Semester 1 2024 (703803) - DUE 2 April 2024 ;100% TRUSTED workings, explanations and solutions. for assistance Whats-App.......0.6.7..1.7.1..1.7.3.9............ Question 1 Correct Mark 2.00 out of 2.00 QUIZ Which ONE of the following is NOT a strategic aim of corporate governance? (a) To reduce costs within the organisation to boost short-term profi tability. (b) To improve investor confi dence in the organisation. (c) To increase the organisati...

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COM4806 ASSIGNMENT 3 PORTFOLIO EXAM NEW (DUE 2024 SOLUTIONS) QUESTIONS ASKED: SECTIONS SUB-SECTIONS/CONTENT CRITERIA EXAMPLE 1 – PUBLIC RELATIONS/NPO/DONOR FUNDING 1 INTRODUCTION AND TOPIC (Heading can be just INTRODUCTION) Introduce the proposal as examination proposal for COM4806 State your topic, field and organisation briefly or give a short summary of your study Provide a short overview of the content to follow You could refer to the module aims/purpose/outcomes Y...

WGU MGT2 task3.V2 - Copy - Task 3 using Case study 5 Latest Update MGT2 TASK PROF Jake [Pick the date]   WGU MGT2 task3.V2 - Copy - Task 3 using Case study 5 Latest Update Monitoring and Controlling Task 3 WGU IT Project Management – MGT2 Monitoring and Controlling Project Title Project Manager Customer Name Merrilton Mobile Payment Portal City of Merrilton A. Risk Assessment Risk Description Likelihood (L, M, H) Impact (L, M, H) Re...

GEB 4890 Exam 1 (CH 1, 2, 3, 4, 5&6) Already Graded A company strategy the set of actions that its managers take to outperform the company's competitors and achieve superior profitability. what makes a competitive advantage sustainable: are elements of the strategy that give buyers lasting reasons to prefer a company's products or services over those of competitors--reasons that the competitors are unable to nullify or overcome despite their best efforts. most basic 5 approaches for s...