Cis itsm - Study guides, Class notes & Summaries

CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses) What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. %...

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ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5%

ITSM CIS Practice | questions and answers | updated 2024

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ITSM CIS Practice Exam Question and Answers (Multiple Choice)_2023 with Page Reference What types of CI's will be included in a report run against the cmdb_ci_computer table? A. Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and all child classes (Correct) - C. CI's defined directly in cmdb_ci_computer and all child classes Which field from the configuration item will automat...

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