Cis itsm - Study guides, Class notes & Summaries

Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes. FALSE (pag...

ServiceNow CIS ITSM Exam Prep(Material from the ITSM Foundations and ITSM Implementation courses)Verified 100% Correct!!

ServiceNow CIS ITSM Exam Prep | updated 2024

ITSM CIS PROCESS EXAM QUESTIONS AND ANSWERS 2024/2025 REVIEW / ITSM CIS REAL PROCESS 300 QUESTIONS WITH ALL 100% CORRECT ANSWERS (BRAND NEW!!) One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues T/F True What variable type should be used to allow uploading an attachment from a question in the catalogue item? URL HTML Attachment Reference Attachment What plugin needs to be enabled to add Knowledge Version [kb_version] to ...

ITSM CIS EXAM 2024 PREP WITH 400+ QUESTIONS AND CORRECT ANSWERS WITH PAGE REFERENCES TO THE ITSM IMPLEMENTATION TEXTBOOK/ ITSM CIS EXAM 2024/2025 (NEWEST!!)

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on t...

Value of Incident Management 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident % of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle 1. Create...

SERVICENOW CIS-ITSM EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADED A+ SERVICENOW CIS-ITSM EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADED A+