Eigen gemaakte notities van de lessen business analysis, gevolgd in het Engels in . Notities zijn in het Engels gemaakt, maar het is exact dezelfde leerstof als voor de Nederlandstalige versie. Succes! / Self-made notes from the business analysis classes attended in English in . The notes are writt...
Most first jobs, will be a business analysist
- This course, fundamental skills to do this job
- Assignment tries to mirror this a bit
Business analysis
- A field that focuses on change in organisations
- What are the needs of a company?
o Which solutions to give stakeholder more value?
Business analysis is today very connected to technology
- Technology has to be enriching a business
- Still often a hurdle (to use technology)
Large projects still fail a lot due to bad technology
BACCM (business analysis core concept model)
- Business analysis core concept model
- Change is on top
- It’s organisation wide
Field of practice
- IIBA
o International institute of business analysis
o Group together business analysts
BABOK
- Business analysis body of knowledge
- It’s not a guidebook or methodology, but more like a glossary
o Everything you can run in to in business analysis, is normally in there
- 6 stages/knowledge areas
,Role of a business analyst
- Bridge between stakeholders and people executing a change project
- Connect all the participants in such a project
- Not only focussing on IT
Types of analysts
- Business analysts
o General
- IT business analyst
o Concentrated on IT
o How can technology enable a change?
- Systems analyst
o More technical profiles
o How & what should the system (that offers a solution) do?
Profile of a business analyst
- General profile
- Broad set of skills
- But a certain specialisation (t-profile)
- Problem solvers
- Facilitator
o Positive mindset
o A lot of people are involved
▪ Facilitate communication between all of these people
- Negotiator
o There will be conflicts of interest between stakeholders
▪ As a negotiator you should understand these
▪ Find a good balance
o Social people, connect people
- Architect
o They will have to design stuff (f.e. : model business processes)
- Planner
o Tight timings
- Role of an expert
o Get to know the business, or a certain industry expertise
- Strategist
o You have to think about the context/strategy of the company
o Think about the long term goals of the company
In short ➔ competency! (skills you need to execute a certain job)
- 5 categories
o Business knowledge
▪ External
• Recent trends in the industry
• Experience of how an industry works
▪ Internal
• What is the history of the organization
• What is the business model of the company
o Analytical thinking
▪ Discover
▪ Analyze
▪ Identify
▪ Evaluate
▪ Synthesize
, o Communication
▪ Meeting after meeting
▪ Facilitating is the main part of the job
o Organization
o Tools & techniques
BPM ➔ main focus of this class
- Data & processes are very important
o They capture how an organization works
Business analysis planning parameters
- Objective
- Needs
- Scope
- Approach
o From scratch?
o Certain end point?
o Adaptive or not?
- Activities
- Complexity/Risk
- Approval
o Who should give approval?
o KPI’s
Elicitation techniques
- Firstly observe the problem & the needs
Stakeholder engagement
- Who are the stakeholders?
- How do we interact with those
- Stakeholder
o Varied
o Often conflicted
o Try to maximize their satisfaction
, - Very important to keep them up to date
- Document everything, as such you can prove things if they complain later on
- What do we want to know?
o What is their goal
o What is their status to the project
o How are they involved
o Communication ➔ maybe the most important
o …
- Who are those stakeholders?
o Internal vs external stakeholders
Stakeholder analysis
MATRIX (most important)
- 4 categories based on influence & interest
o Keep satisfieds : low interest but high influence
o Key players : high interest & high influence
o Monitor : low both
o Keep informed : high interest but low influence
ONION DIAGRAM
- Similar
- Grouped based on influence
RACI MATRIX
- Responsible, accountable, consulted & informed
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