Skt - Study guides, Class notes & Summaries

HDI Desktop Support Manager Standards Questions and Answers | Latest Version | 2024/2025 | Already Passed What is the main goal of desktop support in an organization? The main goal is to ensure the stability and efficiency of end-user technology, minimizing downtime and resolving issues quickly. How does effective communication benefit a desktop support team? Effective communication ensures that issues are understood clearly, solutions are explained properly, and customers feel ...

HDI Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+ What is the primary role of a desktop support technician? The primary role is to provide technical assistance and support for computer systems, software, and hardware. How can a technician troubleshoot a computer that won’t boot? A technician can check the power supply, ensure all cables are connected, and run hardware diagnostics. What should you do first when a user reports an iss...

Abandon Before Answer (ABA) - The percentage of total calls received where callers hang up or leave the queue before reaching a support team member Access Management - Manage access requests in a manner that meets the business needs. Access management procedures are based on the security and availability policies. Aggressiveness - Demonstrates a disregard for the rights of others. Assertiveness - Demonstrates knowledge of your right and the rights of others. Automated Call Distributor (ACD...

Exam(Elaborations)4N051 SSgt WAPS - Full SKT(Answered)2023

Anterograde (Posttraumatic) Amnesia - ANSWER Inability to remember events after an injury. Basilar Skull Fractures - ANSWER Usually occur following diffuse impact to the head (such as falls, motor vehicle crashes); generally result from extension of a linear fracture to the base of the skull and can be difficult to diagnose with a radiograph (x-ray). Battle's Sign - ANSWER Bruising behind an ear over the mastoid process that may indicate a skull fracture. Cerebral Edema - ANSWER Swelli...

Ssgt promotion SKT (100 OUT OF 100) Question and Answer Test Bank (Latest Update)

Anterograde (Posttraumatic) Amnesia correct answers Inability to remember events after an injury. Basilar Skull Fractures correct answers Usually occur following diffuse impact to the head (such as falls, motor vehicle crashes); generally result from extension of a linear fracture to the base of the skull and can be difficult to diagnose with a radiograph (x-ray). Battle's Sign correct answers Bruising behind an ear over the mastoid process that may indicate a skull fracture. Cerebral ...

4N051 SSgt WAPS - Full SKT Exam (893 terms) with Verified Answers..4N051 SSgt WAPS - Full SKT Exam (893 terms) with Verified Answers..

Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers and supports services in operation Service Strategy (ITIL) - Provides policy and Guidance incident management - The primary purpose is to restore service as quickly as possible and minimize the imp...