Servicenow ci - Study guides, Class notes & Summaries

Base CMDB table Configuration Item[cmdb_ci] CMDB Relationship table CI Relationship[cmdb_rel_ci] What shows the logical model of how CIs are related? Dependency View What can be used to show the hierarchy of a particular CI Class Show Schema Map What can be considered "a remote extension of the ServiceNow instance on an enterprise network" MID Server True/False: Inbound rules are required for the cloud instance to communicate with the MID Server False True/False: Discovery is agentless? ...

Field Service Management ServiceNow CIS Questions With Complete Solutions

ServiceNow CIS - Field Service (Orlando) Questions With Complete Solutions

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

SERVICENOW CIS – HAM SOLVED 100% CORRECT!!

ServiceNow CIS-PPM QUESTIONS WITH 100% CORRECT ANSWERS!!

Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

ServiceNow CIS HAM Exam Questions & Answers 2024/2025 IT Asset Management - ANSWERSITAM - Management of IT Assets Hardware Asset Management - ANSWERSManagement of IT Hardware Assets, as opposed to IT Software Assets IT Service Management - ANSWERSITSM - Management of Configuration Items IT Asset - ANSWERSHardware, software, and data that needs to be financially tracked Configuration Item - ANSWERSCI - may or may not be an asset; managed from an operational perspective CMDB - ...