Example of confo - Study guides, Class notes & Summaries
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(C215-WGU) WGU C215 Study Guide – FINAL Latest Updated 2022 Already Passed
- Other • 31 pages • 2023
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TQM: Total Quality Management 
is an integrated organizational effort designed to improve quality at every level. 
Customer Defined Quality 
TQM is about meeting quality expectations as defined by the customer. 
Conformance to specification 
measures how well the product or service meets the targets and tolerances determined by its designers. 
Example of Conformance to specification 
The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay of an additi...
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