Customer phone calls - Study guides, Class notes & Summaries

PTCB EXAM TEST BANK QUESTIONS AND ANSWERS LATEST WITH RATIONALE Multiple choice What is the route of administration for a prescription with the following directions: "i supp pr q 6 hr prn"? A. Orally B. Rectally C. Urethrally D. Vaginall {{Correct Ans- B. Rectally Rationale: "pr" means per rectum. What is the meaning of PDA? A. Personal digital aid B. Personal digital assistant C. Physician digital assistant D. Pharmaceutical data assistant {{Correct Ans- B. Personal digital...

The Payroll Source CPP Practice Exam 100 Questions with Verified Answers Which of the following is LEAST likely to be considered when looking at the security of a new payroll system? A. regular data back-up and storage B. protection against computer viruses C. limited system access D. system edits - CORRECT ANSWER D. system edits Company deadlines for payroll data input documents are essential for: A. timely processing of the payroll B. accurate entry of data C. guaranteeing that al...

DECA BUSINESS MANAGEMENT & ADMINISTRATION CLUSTER EXAMS 2024/2025 (VERSIONS 1 & 2) ALL 200 QUESTIONS AND CORRECT ANSWERS (BRAND NEW!!) 1. You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the customer you don't have time to talk about personal issues...

The Payroll Source CPP Practice Exam LATEST ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+ An employee is to be awarded a net bonus of $2,000 as supplemental wages in 2017. Year to date regular and supplemental earnings are $15,000. Using the current option flat tax rate and social security and Medicare rates, what should be the gross amount of the payment if the employee lives and works in a state with no income tax? A. $2,969.56 B. $2,906.98 ...

after an automatic uconnect update what might owners need to do - re-pair bluetooth phones and reset radio station presets some customers report that their uconnect system doesn't always recognize apple carplay/ android auto what might you suggest - With the radio powered on, plug and unplug the cable to assist Uconnect in recognizing the device. how do you re-pair a phone to a uconnect system - Delete devices from the phone and the Uconnect system and start pairing process again how do ...

Brick-and-Mortar Business a business that operates in a physical store without an internet presence Online or E-tailing All products and services are sold to customers through an online website. Example: A Brick and Clicks Companies that use both a physical store and the Web to sell their products and services. Clicks and Calls In addition to taking orders via the company website, some companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean ...

NRF 2024 Actual Exam Questions with Answers All Correct what should a retail associate do if he or she discover an electric hazard? - Answer-Secure the area, and report the situation to management. joe sells acustomer a new freezer for his garage the customer want it installed but the store does not offer installation service - Answer-"Unfortunately, we do not install freezers, but I will show you exactly what you need to do so you can do it yourself." what is the best way to learn a...

MPTC Police Academy Criminal Law Review Questions and Answers 2023 You observe a man walking down the street. He looks around then enters a yard and takes a pink flamingo lawn ornament. He then continues walking down the street. Upon stopping him, he admits to stealing the flamingo. It still has the $29.99 price tag on it. What is the strongest police action you can take? A. Summons the individual for larceny under. B. Arrest the person for larceny over. C. Arrest the person for larceny un...

after an automatic uconnect update what might owners need to do re-pair bluetooth phones and reset radio station presets some customers report that their uconnect system doesn't always recognize apple carplay/ android auto what might you suggest With the radio powered on, plug and unplug the cable to assist Uconnect in recognizing the device. how do you re-pair a phone to a uconnect system Delete devices from the phone and the Uconnect system and start pairing process again ...

Goal of waiting line management Balance the cost paid by the customers (time) with the cost paid by the company (money paid to maintain the system) Parts of a waiting line system Input Source Waiting Line Service Facility 4 Managerial Consideration in Queues customers waiting line employees service facilities Basic waiting line terminology -queue*: line. -channel*: line. refers to the number of lines available at each step. -phase*: a single step in a process....

Importance of Production - ANSWER-1. Satisfy customer refill requests 2.Respond to customer questions 3.Perform basic mainenance tasks 4.Provide "exceptional" customer service The Production Process - ANSWER-1.Acquire the Prescription label 2.Obtain the Medication 3.Perform Accuracy scan 4.Choose container 5.Count, pour, and dispense medication 6.Prepare for final verification Other Production Tasks - ANSWER-1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels) 2.Empty the...

Test Bank for Marketing, 20th Edition, William M. Pride, O. C. Ferrell   True / False 1. Marketing consists primarily of selling and advertising. a. True b. False ANSWER: False 2. The broadest and simplest definition of marketing states that it is the development and efficient distribution of products for consumer segments. a. True b. False ANSWER: False 3. Customers are the focal point of all marketing activities. a. True b. False ANSWER: Tru...