Cis csm questions - Study guides, Class notes & Summaries

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ServiceNow CSM CIS Exam UPDATED ACTUAL Exam Questions and CORRECT Answers Which of the following are channels? o A. Contacts o B. Web o C. Chat o D. Article - CORRECT ANSWER- Answer: B, C - Web & Chat What is required to enable the Follow the sun field on the Customer Service Case form?

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

ServiceNow CSM CIS Exam Questions and Answers 100% Pass Which of the following are channels? o A. Contacts o B. Web o C. Chat o D. Article - Answer: B, C - Web & Chat What is required to enable the Follow the sun field on the Customer Service Case form? o A. Nothing, it is a standard field o B. The value property on the form must be set to true o C. The plugin '_time_recording' needs to be activated o D. The value property on the form must be set to true and the field added to...

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ServiceNow CSM CIS Exam Practice Questions and Answers Which of the following are channels? o A. Contacts o B. Web o C. Chat o D. Article - ANSWER-Answer: B, C - Web & Chat What is required to enable the Follow the sun field on the Customer Service Case form? o A. Nothing, it is a standard field o B. The value property on the form must be set to true o C. The plugin '_time_recording' needs to be activated o D. The value property on the form must be set to true and the field adde...

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