Axelos itil 4 - Study guides, Class notes & Summaries

Axelos ITIL 4

Which term describes the functionality offered by a service? A) Costs B) Utility C) Warranty D) Risk - correct answer B) Utility Identify the missing word in the following sentence. A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. A) Outputs C) Costs B) Outcomes D) Risks - correct answer B) Outcomes Which guiding principle recommends assessing the current state and deciding what can be reused? A)...

ITIL (Information Technology Infrastructure Library) - correct answer A best practice guidance for IT service management. Origin of England in the late 1980s. itSMF (IT Service Management Forum) - correct answer The itSMF is a global non-profit organization that supports IT service management, particularly through publications in the ITSM Library series. AXELOS - correct answer The organization responsible for developing and managing a portfolio of best practice methodologies, including IT...

Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) - ITIL Leader (digital & IT strategy) Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...

ITIL - Answer best practice guidance for IT service management, began in England in the late 1980s, started as a series of books devoted to the systematic delivery of quality IT services itSMF - Answer IT Service Management Forum, global non-profit organization that supports ITSM, particularly through publications in the ITSM Library series AXELOS - Answer the organization responsible for developing and managing a portfolio of best practice methodologies (including ITIL) PeopleCer...

ITIL correct answers best practice guidance for IT service management, began in England in the late 1980s, started as a series of books devoted to the systematic delivery of quality IT services itSMF correct answers IT Service Management Forum, global non-profit organization that supports ITSM, particularly through publications in the ITSM Library series AXELOS correct answers the organization responsible for developing and managing a portfolio of best practice methodologies (including ITI...

ITIL Foundation v4 Cert Prep 2/ The Service Value System (SVS) (Ch 4), The Service Value Chain (Ch 4), The Guiding Principles (Ch 4) Axelos book

ITIL® 4 FOUNDATION (PRACTICE EXAM #5) REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as ...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...