Self service portal - Study guides, Class notes & Summaries

D365 users can access data from mobile devices by installing which app? Dynamics 365 for Phones Data source for Power Apps portal that allows customers to submit cases? Common Data Service Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Can you change the entity ownership from User to Org-owned? No. Ownership choice happens at the time entity is created and can't be changed. Can you create a b...

Once the enrollment is completed, you can save a copy of the application for your reference. - False Which elements are available as part of Wellcare's sales support model? - All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - True Communication of PHI can be: (Select all that apply.) - -Written -Electronic -Verbal Prior to completing the enrollment form, you should always conf...

Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary. - 1 Which elements are available as part of Wellcare's Sales Support model? - All of these Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums - False Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or specialists - True At the end...

You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. You need to verify compliance standards. Which data items will be included in the audit log? A. Microsoft Office 365 activities B. all entities and fields C. entities and fields with auditing enabled D. user access information only C ...

ou are a Dynamics 365 for Customer Service system administrator.Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have setGlobal Auditing to On.You need to verify compliance standards.Which data items will be included in the audit log? A. Microsoft Office 365 activities B. all entities and fields C. entities and fields with auditing enabled D. user access information only C A company ...

ZENDESK QUESTIONS AND ANSWERS ALREADY PASSED Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 4x Support makes up ____ of Zendesk's revenue. 70% ______ of most innovative companies use Zendesk Support. 75% What are the 3 reasons why most companies are unable to provide great customer support? - lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents 1 thing Zendesk does to address how customers c...

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment. What should you do? A. Use the organization Insights tool. B. View the Health section of Microsoft Office 365 Admin portal. C. View the Power platform Admin center. D. Run the Dynamics 365 Diagnostics tool. D You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynami...

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

IPPS-A Record Disciplinary Actions Questions and Answers Already Passed What is the purpose of documenting disciplinary actions in IPPS-A? Documenting disciplinary actions in IPPS-A serves to maintain accurate records for accountability and to support personnel management decisions. What types of disciplinary actions can be recorded in IPPS-A? Types of disciplinary actions that can be recorded in IPPS-A include non-judicial punishment, administrative actions, and court-martial findi...

D365 users can access data from mobile devices by installing which app? Dynamics 365 for Phones Data source for Power Apps portal that allows customers to submit cases? Common Data Service Can you change the entity ownership from User to Org-owned? No. Ownership choice happens at the time entity is created and can't be changed. Can you create a business rule for a custom entity that can be used in Flow? Yes What is Entity? A set of records used to store data ...