Itil 4 practice test - Study guides, Class notes & Summaries

WGU C846 Business of IT – Applications Questions and Answers 100% Pass Recall Definitions (Two questions on Exam) -- Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsi...

ITIL Foundation 4 – TEST BANK Exam correct answers (verified)What is the effect of increased automation on the 'service desk' practice? Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? Utility Which is the purpose of the 'monitoring and event management' practice? To systematically observe services and service components, and record and report selected changes of state What ...

ITIL 4 test questions and answer latest 2023 (graded A+)customer the role that defines requirements for services and take responsibility for outcomes from service consumption user the role that uses the services sponsor the role that authorizes the budget for service consumption outcome a result for a stakeholder enabled by one or more outputs output a tangible or intangible deliverable of an activity costs refer to the amount of money spent on a specific...

ITIL V.4 Definitions with complete solution latest 2023acceptance criteria A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. Agile An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative and incremental delivery, and timeboxing. There are several specific methods (or frameworks) that are cl...

CISA Chapter 2 Exam 218 Questions with Verified Answers Organizations should define IT strategies, policies, standards and operating procedures in line with... - CORRECT ANSWER organizational goals and objectives In order to provide assurance to stakeholders that IT services are aligned with the business vision, mission and objectives, top management should implement... - CORRECT ANSWER an IT governance framework The committees, made up of _____________ will examine and approve the IT s...

ITIL 4 Mock Test 01 Questions and Answers What is a configuration item? Any component that needs to be manager in order to deliver a service What is co-created through active collaboration between providers and consumers? Value: (increasingly, organizations recognize that value is co-created through an active collaboration between providers and consumers, as well as other organizations that are part of the relevant service relationship.) Previous Play Next Rewind 10 second...

Certified Information Systems Auditor (CISA) Cert Guide 109 Questions with Verified Answers Which of the following best describes a baseline document? a. A PCI industry standard requiring a 15-minute session timeout b. Installation step recommendations from the vendor for an Active Directory server c. A network topography diagram of the Active Directory forest d. Security configuration settings for an Active Directory server - CORRECT ANSWER D. A baseline is correct because it is a platfo...

What are valid outputs of the Design and Transition activity? - Answer- Requirements and specifications for Obtain/build; Contracts and agreements for Engage; Performance information and improvement opportunities for Improve; New and changed products and services for Deliver and support Which of these is NOT an output from the Improve activity? - Answer- Stakeholders feedback provided by Engage Which is NOT an input to the Obtain/build activity of the service value chain? - Answer- Service...

CISA Domain 2 Exam 100 Questions with Verified Answers What does EGIT stand for? What is it's meaning? - CORRECT ANSWER Enterprise Governance of Information and Technology. It a system composed of stakeholders, board of directors, department managers, and internal customers who provide input into the IT decision making process. What are the three broad processes in the EGIT framework are: - CORRECT ANSWER 1. IT Resource Management - Focuses on maintainng an updated inventory of all IT res...

CISA Practice Exam 559 Questions with Verified Answers It is important to understand the organization and its environment in order to effectively pinpoint the organization's key risk. One specific factor is an understanding of: - CORRECT ANSWER The organization's selection and application of policies and procedures Of the following, which is not a way to treat a risk? - CORRECT ANSWER Ignore it The three focus areas that management must address in order to govern IT include all of the...