Itil 4 b - Study guides, Class notes & Summaries

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

CISA Exam 14, 13 mc, 10 mc 55 Questions with Verified Answers (CISA exam, adapted) Authentication is the process by which the: system verifies that the user is entitled to enter the transaction requested. user identifies him- or herself to the system. system verifies the identity of the user. user indicates to the system that the transaction was processed correctly. - CORRECT ANSWER system verifies the identity of the user. (CMA exam, adapted) Data processing activities may be classi...

IT Certification Guaranteed, The Easy Way! (Answered) CSA Exams ServiceNow Certified System Administrator |Different versions with correct Answers 2020/2021/2022/2023 V 12.75 Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 1 NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer:...

(Answered) CSA Exams ServiceNow Certified System Administrator |Different versions with correct Answers 2020/2021/2022/2023 V 12.75 Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 1 NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog applicati...

2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more diff...

ITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not...

ITIL 4 Foundation Practice Exam with RationaleWhich practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and reque...

SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR (CSA) EXAM || QUIZ QUESTIONS 2023 UPDATE { GREEN MARKS=CORRECT ANSWER} 1. What section on a task record would you use to see the most recent update made to a record? i) Journal ii) Timeline iii) update log iv) audit log v)Diary vi) activity 2. What are examples of UI actions, relating to lists? choose four answers? a) List buttons b) list context menu c) list choices d) list links e) list control f) lists overwr...

Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned according to consumer demand 2. Metered Access b. Consumer ...