Hdi desktop support - Study guides, Class notes & Summaries

HDI SCA Study Guide 2022 with complete solution If the first contact resolution rate is not as high as expected, what could be the result? Loss of productivity of the customer What is a benefit of using performance measurements in the service and support center? Provides indicators for how well individual support center analysts and teams are doing security policies should be apart of? Processes and procedures What information does NOT need to be documented during every contact with a c...