Good telephone etiquette - Study guides, Class notes & Summaries

WAPS Exam Questions With 100% Correct Answers Latest (Graded A+). What are the three phases to writing an effective bullet statement? - Phase 1: Extract the Facts Phase 2: Build the Structure Phase 3: Streamline the Final Product What is the individual's responsibility when emailing supervisors? - Follow the chain of command Who were the three enlisted Airmen to earn the United States' highest military decoration, the Medal of Honor during the Vietnam war? - 1) William Pitsenbarger, 19...

Good telephone etiquette a skill every emergency service agency must master Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer 00:06 01:11 Decreased customer satisfaction means increased complaints and negative results for all. Telephone etiquette Your voice reflects your attitude and your attitude will affect the caller. Courtesy helps you control the conversation How do yo gain cooperation and trust by bein...

Chapter 02 Medical Ethics, Law, and Compliance     
Multiple Choice Questions
  1. The standards of conduct that grow out of one's understanding of right and wrong are known as: 
A. Ethics
B. Morals
C. Behavior
D. Common Sense The standards of conduct that grow out of one's understanding of right and wrong are known as ethics.   
ABHES: 11.b
ABHES: 4.g
ABHES: 8.f
Blooms: Remember
CAAHEP: X.A.1
CAAHEP: X.A.2
CAAHEP: X.C.2
CAAHEP: X.C.5
CAAHEP: X....

An organization's "culture" is what the customer experiences. - Answer True Use of "they "language to refer to management when dealing with customers, helps demonstrate your commitment to your organization and its culture. - Answer False Business etiquette dictates that you should return all telephone calls within 4 hours - Answer False Service cultures include such things as policies and procedures. - Answer True Having one prepared greeting and closing statement to use with al...

Mortuary Administration (Exam 1) Study Guide with Complete Solutions Notification of Death - Answer️️ -*"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone - Answer️️ -*Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone - Answer️️ -*Not overly cheerful *Not sad or forlorn *Avoid sounding monotone,...

CPSS Study Guide Exam 433 Questions with Verified Answers What does an Excludes1 note mean in ICD-10? - CORRECT ANSWER The code excluded should never be used. What is used at the end of an ICD-10 diagnosis code to indicate additional digits are required? - CORRECT ANSWER Dashes When coding services for eyelids, and the condition affects all four eyelids, separate codes must be assigned for all four eyelids. - CORRECT ANSWER False In the Alphabetic Index, ______ are used to identify m...

BQA Final Exam Questions And Answers | 100% Verified Solutions Latest 2024/2025 (Graded) Who is responsible for accreditation of Vet tech programs in the U.S? a. NAVTA b. State VMA c. AVMA d. State VTA C What are the three things a vet tech cannot do in the veterinary hospital? a. Prescribe meds, diagnose disease, and assist during surgery b. Prescribe meds, perform surgical procedures, and provide anesthesia c. Diagnose disease, prescribe meds, and perform surgical procedure d. Provid...

FBLA Introduction to Business Questions and Answers 100% Pass One of the disadvantages of having a partnership is unlimited liability An organization that is owned and operated by its members is a ______ cooperative A contractual agreement to use the name and sell the products or services of a company in a designated geographic area is called a ______ . franchise If one of your goals is to limit your personal liability, it would be best to organize your business as a ______ . cooperation A b...

The public health service's responsibilities is to: correct answers A. Administer programs for control of disease.... The abbreviation for a healthcare provider made up of a number of associated medical facilities that furnish coordinated healthcare services from prebirth to death correct answers B. IDS the ABBREVIATION FOR THE CODING SYSTEM USED FOR PATIENTS SEEN IN THE AMBULATORY SETTING ANS FOR Physician BILLING IS CALLED correct answers A. CPT It is not the responsibility of the...

OEC Test Study Guide - Questions and Answers (Complete Solutions) While in the aid room treating a patient with a fractured wrist, the patient tells you that he was skiing on a slope that was too difficult for him, and that he started going too fast and got out of control. You recognize that this information must be documented on the accident report because it provides evidence of: a. gross negligence. b. assumption of risk. c. contributory negligence. d. willful negligence. The type of consen...