What are kpis - Study guides, Class notes & Summaries

Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

Which of the following statements are true of HFMA's Patient Financial Communications Best Practices? - Answer- The best practices were developed specifically to help patients understand the cost of services, their individual insurance benefits, and their responsibility for balances after insurance, if any. The patient experience includes all of the following except: - Answer- Recognition that revenue cycle processes must be patient-centric and efficient. This is especially true in the areas...

NetSuite Certification: NetSuite Administrator Exam Questions with Correct Answers 1 / 12 1. Where should an Administrator add the Type field in a Transaction Saved Search to limit search results to a specific transaction type? A. Criteria Tab B. Results Tab C. Highlighting Tab D. Role Tab: A 2. Which search type shows the number of orders from a Vendor that are late or not received? A. Order Search B. Transaction Search C. Account Search D. Shipping Item Search: B 3. What Saved S...

TEST BANK FOR BUSINESS DRIVEN INFORMATION SYSTEMS 5TH EDITION BY BALTZAN | VERIFIED. One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow’s success while competing to win in today’s business environment. True False 2. Analytics is the science of fact-based decision making. True False 3. At the operational level, employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt ...

Marketo Certified Associate Exam 2024 Questions and Answers | Already Passed Marketing automation technology - Streamlines, automates, and measures marketing tasks and workflows Marketo's nurture programs (do what) - Adjust as people interact with them to guide leads through their buyer journey Lead nurturing - The process of collecting, qualifying, and interacting with people throughout the buying process Marketo's engagement hub allows you to capture what you learn about your custome...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

MKTG 4500 Final Exam Questions with Complete Solutions. Which of the following social media expense do you want to track so you can calculate ROI on your marketing campaigns? Work hours Agency or freelance costs Social media software and services Content development expenses All the above - ANSWER All of the above True or false: Ephemeral stories are quick bits of content, both video and photo, often with fun filters and "stickers" that disappear after a short period of time (1-24 ho...

Sigma Six Green Belt Questions and Answers Graded A+ Albert Technologies is developing a new transistor system to launch in 2012. Which Six Sigma project methodology are managers likely to use? DMADV In DMAIC project methodology, the "" refers to the following? improve current processes "Jason's company manufactures parts for large car producers such as Toyota and Honda. Management at his company is committed to continuous Kaizen improvement in manufacturing standards and pr...

What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping trying to solve? Reduce mapping efforts Reduce mapping maintenance effort...

Albert Technologies is developing a new transistor system to launch in 2012. Which Six Sigma project methodology are managers likely to use? : DMADV In DMAIC project methodology, the "" refers to the following? : improve current processes "Jason's company manufactures parts for large car producers such as Toyota and Honda. Management at his company is committed to continuous : Kaizen : improvement in manufacturing standards and practices through rigorous training. What is the nam...