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SHRM-CP Study guide, Complete Questions and answers, VERIFIED/ Fishbone Diagram - Is used to map out a list of factors that affect a problem or desired Outcome Numerical Rating - Is a quantifiable measure of desired performance, and it serves as a target for improvement. Organizational Needs Assessment - Where is the training needed in the organizational level? It defines the KSAs required as the organization prepares for the future. Organizational Development (OD) - Is a complex strate...

SHRM-CP – Organization [20%] Study Guide Test. Alternative dispute resolution (ADR) - CORRECT ANSWER Third party resolution (7 ADR Options) Refers to looking outside the courtroom to resolve a dispute. Analytics - CORRECT ANSWER Tools that convert metrics to be used fordecision support by adding context orfurther subclassifying comparison groups. Arbitration - CORRECT ANSWER Procedure in which disputes are submitted to one or more impartial persons for final determination. At-w...

SHRM-CP Assessment Study Guide Test. What type of business problem is solved most appropriately by using Six Sigma tools? Minimizing inventories and redundancies Speeding up processes Improving quality Improving work flows - CORRECT ANSWER Improving quality Rationale Quality issues can be solved by using Six Sigma tools. Six Sigma is a strategy that identifies and removes the causes of defects and errors in manufacturing and business processes. Other business problems that c...