Servicenow itsm - Study guides, Class notes & Summaries

ServiceNow CIS ITSM Exam Prep (Material from the ITSM Foundations and ITSM Implementation courses) Questions With 100% Correct Answers.

ServiceNow ITSM Implementation Problem Management Exams.

ServiceNow ITSM Certified Implementation Exam 2023 Questions And Answers.

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

Are KB Searches Logged? If yes, which table are they logged? Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? Yes Is the change type editable in the baseline version? Yes What is the best practice for...

ServiceNow ITSM

ITSM CIS PROCESS EXAM QUESTIONS AND ANSWERS 2024/2025 REVIEW / ITSM CIS REAL PROCESS 300 QUESTIONS WITH ALL 100% CORRECT ANSWERS (BRAND NEW!!) One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues T/F True What variable type should be used to allow uploading an attachment from a question in the catalogue item? URL HTML Attachment Reference Attachment What plugin needs to be enabled to add Knowledge Version [kb_version] to ...

service delivers value by meeting a need or fulfilling a demand but minimizes exposure to underlying costs and risks associated with delivering the service request a mechanism for obtaining, changing, or discontinuing the use of a service or product incident an unplanned interruption to or quality reduction of an IT service problem the underlying cause of one or more related incidents change the addition, modification, or removal of a service or service component...

Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes. FALSE (pag...