Service cloud consultant - Study guides, Class notes & Summaries

You want to restrict end user activities for an application. Where would you look up the business catalog(s) that grant access to the app? In the App Finder app In the Configure Your Solution app In the SAP Fiori Apps Reference Library In the Define Your Scope app In the SAP Fiori Apps Reference Library Based on the SAP Activate methodology, which activities must you perform in the Explore phase? Note: There are 2 correct answers to this question. Conduct the Fit-to-Standard analysis to ...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

FedVTE Enterprise Cybersecurity Operations and Answers [100% Solved] The acronym VPN stands for: Virtual Private Network Executives are responsible for managing and overseeing enterprise risk management. True The internal audit department is investigating a possible accounting breach. One of the auditors is sent to interview the following employees: Employee A works in the accounts receivable office and is in charge of entering data into the finance system; Employee B works in the accounts pay...

Salesforce Service Cloud Consultant Exam Questions With 100% Correct Answers Support Processes - answerDetail the values for the Status field on Cases Case Queues - answerLocations Where Cases can be routed to await agent processing. Can be created for: Product Categories Customer Types Service Levels Assignment Rules - answerAutomatically route cases to the appropriate user or queue and automatically add predefined case teams to the case. Workflow Rules - answercan be configured to au...

Service Delivery Management (Services Role) Professionals focused on driving overall success. Project, Program, and Campaign management professionals Strategic Services (Services Role) connects customers with an agile team of digital marketing industry experts focused on developing custom, digital-centric, multi-channel marketing solutions to drive one-to-one interactions. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / ...

What two job roles are required to access information within Functional Setup Manager? (Choose two.) A. Application Implementation Manager B. Any Functional User C. Application Implementation Consultant D. Functional Setup Manager Superuser E. IT Security Manager - Answer- A,C Which job role has full access to perform all Functional Setup Manager related activities? A. Application System Administrator B. Any Functional User C. Functional Setup Manager Superuser D. IT Security Manager ...

self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 1. Enables _____________ 2. reduces ____________ ____________ time 3. reduces agent ____________ time bc they can reference the knowledge base to acquire information conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center (alphabetical order) technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...

Service Cloud Consultant - Practice Exam Questions and answers complete

B. Financial Forecasting correct answersWhich one of the following is not a business challenge faced by a contact center? A. Employee Turnover B. Financial Forecasting C. Forecasting and Planning D. Business Continuity Planning E. Cost Management B. First call resolution C. Call quality correct answersBetter Call Us would like to analyze the factors which could help the call center improve customer satisfaction? choose 2 A. Cost per call B. First call resolution C. call quality ...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? correct answersHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) correct answers1. ...