Marketing and sales ahlei - Study guides, Class notes & Summaries

Which of the following statements best describes employee empowerment? - Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: - It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: - increasing the product knowledge of empl...

AHLEI Exam Review 1. Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel are generally a func...

AHLEI Exam Questions & Answers Chapter 1 Noncommercial operations - Ans ️️ -o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department - Ans ️️ -responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers - Ans ️️ -helps managers organize their planning and effectively operate each service outlet. Multi-unit organiz...

AHLEI Exam Review Questions and Answers Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel ar...

AHLEI Exam Review Exam with Verified Answers Graded A+ 1. Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attract- ing hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater deci- sion-making powers than a manager of a freestanding restaurant. d. Catering resp...

Marketing and Sales AHLEI

AHLEI Exam Review With 100% Correct Answers Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hot...

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employees ...

AHLEI Exam With 100% Correct Answers Chapter 1 - answer Noncommercial operations - answero Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department - answerresponsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers - answerhelps managers organize their planning and effectively operate each service outlet. Multi-unit organizati...

AHLEI Exam Review Questions and Answers Already Graded A Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilitie...