Itil 4 foundation exa - Study guides, Class notes & Summaries

ITIL 4 Foundation Exam Questions with Complete Answers

ITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+. VERIFIED/ governance - -the means by which an organization is directed and controlled service management - -A set of specialized organizational capabilities for providing value to customers in the form of services value - -the perceived benefits, usefulness, and importance of something Who determines the perceived value? - -the RECIPIENT value is objective - -False organization - -a person or a group of people that have it...

ITIL 4 Foundation Exam Questions and Answers

ITIL 4 Foundation Exam Review Questions and Answers

ITIL 4 Foundation Practice Exam with Rationale. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management Which practice identifies metrics that reflect the customer's experience of a service? A. Continual improvement B. Service desk C. Service level management D. Problem management What is the PRIMARY use of a change schedule? A. To support 'incident manage...

ITIL 4 Exam Questions and Answers (elaborated further). 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk 5) How do all value chain activities transform inputs to outputs? A. By determining service demand B. By using a combination of practices C. By using a single functional team D. By implementing process automation 7) What is the starting point for optimization? A. Securing stakeholder engagement B. Unde...

ITIL 4 FOUNDATION EXAM QUESTIONS AND ANSWERS (2023) (VERIFIED ANSWERS BY EXPERT)

ITIL 4 Foundation Practice Exam with Rationale Exam Questions with Correct Answers

ITIL 4 Foundation Exam Questions and Answers 100% Solved | Rated A+ What is the purpose of problem management? - Reduces the likelihood and impact of incidents What is the definition of utility? - The functionality offered by a product or service to meet a particular need Which activity captures the demand for incident resolution and service requests? - Service desk Which value chain activity ensures the availability of service components? - Obtain/build Which of the following is an ex...