Customer gap - Study guides, Class notes & Summaries

T/F Services can often be separated from the producer - False T/F People are now demanding more specialized products and services - True The service product continuum - Ranges from service dominant (a laawyer) to product dominant (grocery store) Factors differentiating services from products - Services are intangible, heterogeneous, inseparable, and perishable Intangibility of services - Marketers must use atmosphere and images to invoke the feeling in the customer and reinforce the ...

BUAD 331 - Exam 3Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from when the customer first orders the product to when that product is shipped to them D. None of the above - correct answer The total elapsed time from when the customer first recognizes need to when that need is ultimately fulf...

MNO3701 ASSESSMENT 2 SEMESTER 2 2024 Which of the following apply to perception-expectation gaps in quality management? a The gap between the delivered quality and the way the service or product has been described to the customer. b The gap between the way quality has been speci ed and the delivered quality. c The gap between the service or product concept and the way the organisation has speci ed it. d e The gap between a customer's speci cation and the opera...

Services - Any intangible offering that involves a deed, performance, or effort that cannot be physically possessed. Intangible customer benefits that are produced by people or machines and cannot be separated from the producer. Customer Service - Specifically refers to the human or mechanical activities firms undertake to help satisfy their customers' wants and needs. Intangible - A characteristic of a service; it cannot be touched, tasted, or seen like a pure product can. Inseparab...

Copyright © 2022 WILEY Kieso, Intermediate Accounting, 18/e, Solutions Manual (For Instructor Use Only) 5-1-1 Complete Solution Manual and Instructor Resource for Intermediate Accounting, 18th Edition 18th Edition, by Donald E. Kieso, Jerry J. Weygandt and Terry D. Warfield. ISBN- Chapter 1 Financial Accounting and Accounting Standards Assignment Classification Table (By Topic) Topics Questions Brief Exercises Exercises Critical Thinking 1. Environment of accounting, principles, objectives, sta...

BUAD 331 Exam 3 Which of the following is not a technique for fulfilling customer orders? A. Supply cycle time B. Anticipate form, time, and place C. Full Postponement D. Make to stock, postpone time/place - correct answer A. Supply cycle time Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from...

Which of the following is a firm effect that has an impact on the competitive advantage of a firm? A) The value and the cost position of the firm relative to its competitors B) The exit barriers within the industry in which the firm operates C) The intensity of rivalry among existing companies in the firm's chosen industry D) The number of companies operating in the industry in which the firm operates correct answers A A firm's business strategy will lead to a competitive advantage if i...

BUAD 331 Exam 3 Define order cycle time. The total cost of ownership combined with the customer value of a product The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled The total elapsed time from when the customer first orders the product to when that product is shipped to them None of the above - correct answer The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled Th...

Which of the following is not a technique for fulfilling customer orders? A. Supply cycle time B. Anticipate form, time, and place C. Full Postponement D. Make to stock, postpone time/place - Answer-A. Supply cycle time Define order cycle time. A. The total cost of ownership combined with the customer value of a product B. The total elapsed time from when the customer first recognizes need to when that need is ultimately fulfilled C. The total elapsed time from when the customer first ...

AQA BUSINESS 7131/1 Paper 1 (3 VERSIONS) Merged June 2023 how new business ideas come about - -adapting an existing idea -creating an original idea risk - -lack of financial security -financial loss -business failure reward - -profit -Independence -business success VAT- value added tax - tax on value of sales of a business if they make more than certain amount of profit Income tax - tax on the income earned by workers and soletraders corporation tax - A tax on limited companies p...