Cis itsm questions - Study guides, Class notes & Summaries

Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4)

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What types of CI's will be included in a report run against the cmdb_ci_computer table? A. Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and all child classes :~~ C. CI's defined directly in cmdb_ci_computer and all child classes Which field from the configuration item will automatically populate in the Assignment group field of an incident record? A. Managed by B. Support...

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Field Service Management Service Now CIS, Questions and answers, rated A+ What is Field Service? - -1. Any work requiring a field agent to fulfill a request on location 2. Planning and delivery of services by a provider on location 3. Installation, repair, or regular maintenance of equipment and other assets Why Use FSM over ITSM? - -1. Designed for work done offsite 2. Coordinate many field agents, in many locations 3. Parts requirements 4. Auto-scheduled maintenance/Dynamic Scheduling...

Certified Implementation Specialist - IT Service Management v1.0 (CIS-ITSM) Questions and Correct Answers

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