Angry customers - Study guides, Class notes & Summaries

Marketing 3401 Final Test with Questions and Answers Marketing Strategy Framework (definition) ANSWER Framework for how you process "how do I market this new product that I have" Service Profit Chain ANSWER Employee Job Satisfaction creates Customer Value which creates Customer Satisfaction which generates Customer Loyalty which leads to Profit Personal Branding Formula ANSWER P1 (performance)+P2 (personality)+Visibility (are you seen?)+ Trust (can destroy PB) 3 Key Marketing C...

COM2603 Assignment 1 (COMPLETE ANSWERS) Semester 2 2023 () - DUE 21st August 2023 good grades. SECTION 1 INTERCULTURAL COMMUNICATION QUESTION 1 Read the scenario below and answer the questions that follow. Managers at Z&B, a United States (US) multinational coffee shop in Kenya, are trying to understand the culture of their employees and customers on the African continent. They have noted that, unlike their US customers, Kenyan customers show respect to older managers and do not spea...

CDW Interview Exam with Questions and Answers How to deal with angry customers ANSWER -Remain calm - actively listen to the problem they are bringing to your attention - repeat back what the customer has said to you so they know that you have recognized the problem and that you are there to help - Thank them for bringing the issue to you - explain the steps you will take to solve the problem for you - set a time to follow up with them if needed - be sincere - highlight the priority...

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIW in the browser address bar to access the site, instead of having to remember and enter the IP address? * - ️️DNS Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business's customers. This product is similar to S and its competitors. Andrea makes sure she s...

Publix Customer Service10 Foot, 10 Second Rule - correct answer Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation - correct answer Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service. Greet, Engage, Create Happy Ever After, Thank Customer - correct answer These are the four steps to Legendary customer service. I...

2024/2025 Publix Customer Service Questions and Answers 100% Solved 10 Foot, 10 Second Rule Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Break Package Publix policy is to break packages into smaller sizes upon customer request: if the item was packaged at the store OR if the item has a GTIN, and nutritional label. C. A. L. M. Approach Stay Cool, Apologize for the problem, Listen with empathy, and Make it right. Used to handl...

Publix Customer Service Question and answers already passed Publix Customer Service 10 Foot, 10 Second Rule - correct answer Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation - correct answer Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service. Greet, Engage, Create Happy Ever After, Thank Customer - correct answ...

Core and secondary dimensions of diversity Answer Core: traits you are born with that are impossible or very difficult to change. These include mental/physical ability, sexual identify, age, gender, race/ethnicity, first language. Secondary: Social class, education, work style, communication style, organizational role and level, geographic location, work experience, religion. Needs and barriers experienced by multicultural customers Answer Consumer racism (receiving substandard service in es...

Describe the nature of legally binding contracts - ANSWER-A contract that is legally binding is considered valid and enforceable in a court of law. A contract is a clear outline of an agreement between at least two parties. Usually contracts define each party involved and any terms used within the agreement, the duration and/or timelines of the contract, payment terms and provisions that protect each party. Legally binding contracts are required to have "consideration" which means both parties...

BMGT364 Midterm Exam Questions and Answers 2024 Mintzberg management functions -Answer-Planning Organizing Leading Controlling (CLOP: controlling, leading, organizing, planning) Defining goals, establishing strategy, and developing plans to coordinate activities - Answer-Planning Determining what needs to be done, how it will be done, and who is to do it -Answer- organizing motivating, leading, and any other actions involved in dealing with people -Answer- Leading monitoring activiti...