Salesforce customer 360 - Study guides, Class notes & Summaries

What is the Salesforce Experiences cloud? - ️️Product for building secure websites, portals, and apps with connected data quickly. It lets you create a social platform for customers to engage with your brand → it creates a site and content backend that is operated by Salesforce. It has a community portal for members to login. What is the Salesforce Sales cloud? - ️️The most fundamental cloud that connects leads and opportunities. Provides info about the deals that are being sol...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...

Gainsight Admin Certification Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: Vault is accessible in many places throughout Gainsight A - True B - False Answer: A - True Q: In Gainsight Go you can find: A - A link to Gainsight support B - Gainsight Release notes C - Product documentation & tutorials D - A link to Gainsight Community E - All of the above Answer: E - All of the above Q: Gainsight Community is: A - ...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Re...

What are the core pillars of Data Cloud capabilities? - Connect, Harmonize, Unify, Analyze and Predict, and Act - Import, Export, Query, Copy, Paste - Ingest, Augment, Network, Contain, Broadcast - Connect, Transpose, Unify, Accelerate, Act - Connect, Harmonize, Unify, Analyze and Predict, and Act What does it mean to build a trust-based, first-party data asset? - Obtain competitive data from reliable sources through interviews, surveys, and polls. - Ensure opt-in consent...

Salesforce Certified Associate Exam ALL ANSWERS 100% CORRECT SPRING FALL-2023/24 EDITION GUARANTEED GRADE A+ What is the Salesforce Ecosystem? Upgraded version of excel and Google Sheets. Allows you to check in with clients automatically based on where they are in the customer journey. A place where you will not have to worry about losing customer data. Salesforce is the leading CRM (Customer Relationship Management) provider with many products to help serve your customer. What do...

Content Audit Criteria: Subjective (List 6) - ️️-Customer need (what the content helps customers achieve or understand) -Business impact -Accuracy -Findability -Usability (whether the content is clear, useful, readable, relevant, and consistent) -Recommendation (keep, improve, or merge) Why is the scope statement specification the most fundamental deliverable on any project? A. It clearly defines the roles and responsibilities of every member of the project team B. It is the docume...

CDP Exam Review questions & Answers, 100% Accurate, graded A+/ What are legacy marketing systems unable to do for today’s marketer? Manage a connected customer experience. 3 multiple choice options Why is identity shifting from audiences to people? Because managing personalized experiences is crucial 3 multiple choice options Which type of data identifies how a customer feels about something? Attitudinal data 3 multiple choice options What can consumer data help marketers do? Streng...