Phone etiquette - Study guides, Class notes & Summaries

NC BLET LE Communication & Information Systems Questions and Answers Already Graded A Every caller, whether emergency or non-emergency must be viewed as a ? Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ Protect and serve telephone etiquette Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility dealing with a variety of people from many different...

Exam 1: NUR2058 / NUR 2058 (Latest Update 2024 / 2025) Dimensions of Nursing Practice | Exam Questions and Verified Answers | 100% Correct | Grade A - Rasmussen Question: the federally funded program is known for financing a large portion of maternal and child care for the poor Answer: Medicaid Question: what is the best method of nurses to prepare for future professional practice Answer: understand and explore the issues involved in professionalism as nurses Question:...

CNA Exam 1 Review Latest 2024/2025 Questions and Answers 100% Solved Define abuse - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) 1. Identify your name + facility's name Be friendly + professional Ask if they are willing to be put on hold before being transferred Write down message & repeat back Ask for proper spelling...

Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Medical Assistant Duties & Responsibilities - ANSWER - Telephone coverage, scheduling, maintenance of medical records, management of all correspondences Qualities of a Medical Assistant - ANSWER - Dependability, courtesy, initiative, interpersonal skills Medical Profession Liability - ANSWER - The physici...

What kind of marketing focuses on getting clientele (those that aren't part of the practice yet)? Ans- External Marketing Clinics strive to avoid high rates of employee turnover, which refers to what? Ans- The replacement of an employee with a new employee When using the phone with a client, always follow the appropriate code of acceptable social behavior, or: Ans- Etiquette In general, prior to termination, what should an employee be provided with? Ans- A verbal, written, and final ...

NAVTA Questions and Answers Already Graded A Toxocariasis The infectious disease caused by the roundworm is called: What is the condition Visceral Larva Migrans caused by? Roundworms In general, prior to termination, what should an employee be provided with? A verbal, written, and final warning The Pulse Ox helps to measure Oxygen saturation levels and pulse rate This is a potentially deadly disease caused by the bacterium Yersinia pestis: Plague When using the phone with a...

Medical Office Procedures - Final Exam Review Questions and Answers Rated A+ What is the primary responsibility of a medical office assistant when scheduling patient appointments? Ensuring appointments are scheduled efficiently and without conflicts to optimize the physician’s time and reduce patient wait times. Why is it essential to verify a patient's insurance information before their appointment? Verifying insurance helps ensure the patient's coverage is valid, prevents billing...

CNA Exam 1 Review Latest 2023 Graded A+ Define abuse - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) 1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat back 5. Ask for proper spellings 6. Do not give o...

Mortuary Administration (Exam 1) Questions With Solutions Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc

What qualities should an MA posess? -Correct Answer Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. -Correct Answer Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? -Correct Answer The patient is expected to compensate the ph...