Cpxp exam domain 2 - Study guides, Class notes & Summaries

Data sources and Collection Methods - ANSWER-Surveys - like CAHPS Rounding Focus Groups Social Media Compliments and Complaints Patient and Family Adcisory Councils Discharge Phone Calls Employee Satisfaction / Engagement Surveys Data sources - CAHPS - ANSWER-Strength: Standard actionable questions Limitations: Timeliness, rater fatigue Data sources - Rounding - ANSWER-Strength: Real time, engages leaders Limitations: Time intensive Data Sources - Focus Groups - ANSWER-Stre...

CPXP. Domain I Exam with Questions and Answers PFCC stands for ANSWER Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) ANSWER 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC ANSWER collaboration, all levels of care, in all health care settings. Who defines PFCC ANSWER patients and families. What...

CPXP Exam - Domain 3 Latest Update Graded A Change Catalyst Things that initiate, manage, and lead in a new direction -Burning Platform/Significant Threat -Passion to be better -Visionary leadership -External restructuring -New facilities / technology Change Catalysts - Burning Platform/Significant Threat HACHPS introduced Universal Precautions Low scores, poor community reputation Market research Change Catalysts - External Restructuring Mergers, acquistions, system expansions Change Catalys...

CPXP Domain II - Measurement and Analysis Exam with Questions and Answers Six Domains of HCAHPS Survey ANSWER 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey ANSWER 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey ANSWER 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAH...

CPXP Exam - Domain 4 Questions and Answers Already Passed Patient Experience is defined as . . . The sum of all interactions, shaped by an organization's culture, that influences patient perceptions across the continuum of care. - The Beryl Institute Role of Leadership Communicate and persuade the organization of the necessity for business improvement Appoint and empower improvement experts and provide sufficient staffing and infrastructure resources Imbed improvement priority and philosophy ...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Questions And Answers 2023 Update Patient education material should be written at which grade level? - ANS-4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - ANS-It is about understanding what patients are feeling. Empathy - ANS-It is about feeling what patients are feeling. Compassion - ANS-It adds action to sympathy and empathy. It reflects the intent to contribute to...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Patient education material should be written at which grade level? - ANS 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - ANS It is about understanding what patients are feeling. Empathy - ANS It is about feeling what patients are feeling. Compassion - ANS It adds action to sympathy and empathy. It reflects the intent to contribute to the well-bein...