Cob 300 operations - Study guides, Class notes & Summaries

Nature of services - the customer should be the focal point of all decisions. Service triangle: the organization exists to serve the customer, systems and the employees exist to facilitate the process of service. How management treats the worker is how the worker will treat the public. Workforce is well trained and well motivated, they will do good jobs for their customers. Operations responsible for service systems, managing the work, workforce makeup the majority of employees in la...

Process - Any set of activities performed by an organization that takes inputs and transforms them into outputs ideally of greater value to the organization than the original inputs. The output of many processes are services.Converts investment in resources to value for which customers pay. A good process: Adds value, keep costs as low as possible Process: Basic performance Measures - Cycle time: average time between completions of successive units. Determined by bottleneck. Determine...

COB 300 Operations Chp 5 EXAM LATEST REAL EXAM 57 QUESTIONS AND CORRECT ANSWERS WITH RATIONALES|ALREDY GRADED A+ What are manufacturing processes? - ANSWER- processes used to make tangible goods. What is required to make something can be divided into 3 simple steps: Source, make, and deliver. Depending on the item being produced supply chain can be very long or very short, where parts are sourced and the product is made locally. Source: Parts are procured from suppliers Make: M...

COB 300 Ops Test 1 Questions and answers, rated A+ Goods - -Physical items produced by business organizations Services - -Activities that provide some combination of time, location, form, and psychological value Operations Management - -The management of systems or processes that create goods and/or provide services. These processes involve the planning, coordination, and execution of all activities that create goods and services. Supply Chain - -A sequence of activities and organizati...

COB 300 Operations Chp 5 EXAM LATEST REAL EXAM 57 QUESTIONS AND CORRECT ANSWERS WITH RATIONALES|ALREDY GRADED A+ What are manufacturing processes? - ANSWER- processes used to make tangible goods. What is required to make something can be divided into 3 simple steps: Source, make, and deliver. Depending on the item being produced supply chain can be very long or very short, where parts are sourced and the product is made locally. Source: Parts are procured from suppliers Make: M...

COB 300 Operations Chp 5 EXAM LATEST REAL EXAM 57 QUESTIONS AND CORRECT ANSWERS WITH RATIONALES|ALREDY GRADED A+ What are manufacturing processes? - ANSWER- processes used to make tangible goods. What is required to make something can be divided into 3 simple steps: Source, make, and deliver. Depending on the item being produced supply chain can be very long or very short, where parts are sourced and the product is made locally. Source: Parts are procured from suppliers Make: M...

COB 300 Operations Chp 6, COB 300 Operations Chp 5 Reciso Question and Answers

COB 300 Operations Chp 5 EXAM LATEST REAL EXAM 57 QUESTIONS AND CORRECT ANSWERS WITH RATIONALES|ALREDY GRADED A+ What are manufacturing processes? - ANSWER- processes used to make tangible goods. What is required to make something can be divided into 3 simple steps: Source, make, and deliver. Depending on the item being produced supply chain can be very long or very short, where parts are sourced and the product is made locally. Source: Parts are procured from suppliers Make: M...

Process Ans Any set of activities performed by an organization that takes inputs and transforms them into outputs ideally of greater value to the organization than the original inputs. The output of many processes are services.Converts investment in resources to value for which customers pay. A good process: Adds value, keep costs as low as possible Process: Basic performance Measures Ans Cycle time: average time between completions of successive units. Determined by bottleneck. Det...