C720 module - Study guides, Class notes & Summaries

Total Quality Management (TQM) __________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: - Focus on the customer - Quality function deployment - Responsibility for quality - Team problem-solving - Employee training - Fact-based management ...

fitness for use - ___________ is how well product or service does what it is supposed to Service Quality - The following five dimensions are often used by customers to judge service quality: 1. Reliability—ability to perform the promised service dependably and accurately. 2. Responsiveness—willingness to help customers and provide prompt service. 3. Assurance—knowledge and courtesy of employees and their ability to convey trust and confidence. 4. Empathy—provision of caring, individ...

Total Quality Management (TQM) __________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: - Focus on the customer - Quality function deployment - Responsibility for quality - Team problem-solving - Employee training - Fact-based management Voice of...

WGU C720 Unit 3 Module 4: Total Quality Management, Questions and answers, VERIFIED.

WGU C720 Unit 3 Module 4 Total Quality Management exam| 32 questions and answers