Business of it c846 2023 - Study guides, Class notes & Summaries

WGU - C846 Question and answers rated A+ 2023/2024Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and imp...

WGU C846 ITIL Exam With 100% Correct Answers 2023 ITIL Information Technology Infrastructure Library 5 Phases of ITIL Life cycle Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective To transform Service Management into a strategic asse...

WGU - C846 Review Study Guide 2023. Information Technology Infrastructure Library (ITIL) - AnswerA framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - AnswerA set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - AnswerThe perceived benefits, usefulness, and importance of something. High Level Role...

WGU C846 Business of IT - Applications Question and answers 2023/2024 verified to passRecall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service to meet a particular need. Warranty - correct answer An assurance that a product or service meets agreed-upon ...

WGU C846 - Business of IT Applications Question and answers correctly solved 2023/2024 Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL Framework - correct answer A source of good practice in service manag...

WGU - Business of IT - Applications - C846 - Lesson 3 Question and answers 2023/2024 verified to passCloud computing - correct answer A storage-based system for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction Information and technology dimension - correct answer Applies to both the practice of service management, as well as the services being managed ITSM (information ...

WGU C846 Business of IT-Application Exam 2024 Questions and Verified Answers What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monit...

WGU C846 Business Of IT – Applications Questions And Answers 2023 Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of serv...

WGU - Business of IT - ITIL - C846 - Chapter 2 Question and answers 100% correct 2023/2024Asset - correct answer A resource or capability Customer Asset - correct answer a category of asset used by the customer to achieve outcomes Service Asset - correct answer Any resource or capability used by a service provider to deliver services to a customer (Example: an IT department uses network infrastructure to provide customer assets connectivity) Resource - correct answer inputs for the prod...

WGU C846 EXAM 2024 Questions and Verified 100% Correct Answers with Rationale