IT Essentials Chapter 14
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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%.
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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%. 1. What is a common responsibility of a level one call center technician? 
 entering a concise description of a customer problem into a ticketing system * 
 remotely connecting to customer devices and implementing driver and software updates 
 calling back customers and asking additional questions to solve the problem 
 receiving escalated work orders from a lower level technician 
Explanation: The primary responsibility o...
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