My Experience with Leadership Styles
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Western Governors University
C203 Becoming an Effective Leader
My Experience with Leadership Style
This paper is the first of two required for the course C203 ‘Becoming an Effective Leader’. The purpose is to discuss the key factors...
my experience with leadership styles removed name for privacy western governors university c203 becoming an effective leader my experience with leadership style this paper is the first of two require
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LEADERSHIP STYLES 1
My Experience with Leadership Styles
Removed name for privacy
Western Governors University
C203 Becoming an Effective Leader
, LEADERSHIP STYLES 2
My Experience with Leadership Style
This paper is the first of two required for the course C203 ‘Becoming an Effective
Leader’. The purpose is to discuss the key factors 1) how to evaluate theories of leadership as
they relate to personal leadership style, 2) determine how power and influence can be used to
achieve organizational objectives, and 3) to demonstrate key concepts in managing
organizational culture to achieve management objectives.
A1: Leadership Theories, Styles, and Influence
There are several styles of leadership theories including. Charismatic, Transformational,
Participative, Autocratic, and Entrepreneurial. Each leadership theory has its own styles and
influences on groups of people. Below, I will discuss two various types of Leadership Theories
that a Leader that I’m familiar with used, and how the styles influenced me.
I selected a leader that used to be a coworker who was later promoted to a Team Leader,
and then from a Team Leader to a Manager. Both roles were had in the health Insurance Industry
(Insurance companies provide health, dental, and vision insurance policies to members. These
can be commercial policies (through an employer), or Medicare or Medicaid services.) The role
that I worked in under my team leader, who was promoted to manager, was called ‘Financial
Recovery’, my job Title was ‘Customer Service’. My personal goal was to respond to X amount
of calls per day with the goal of each call not being over four minutes long, and to resolve 95%
of all issues in the caller’s first contact (the first time they had to call in.)
In the role of a Team Leader my coworker was positive and charismatic. She almost
seemed like a team cheerleader the way she could rally our team by doing weekly huddles.
During this time she would go over team metrics and see if anyone was struggling (if we were,
they were often the same issues, i.e. a system issue that everyone had, or a new product that had
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