AMZL Advanced Academy 2.0 Wk 1 Questions & Answers(Graded a+)
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AMZL Advanced Academy 2.0 Wk 1
Institution
AMZL Advanced Academy 2.0 Wk 1
Delivery Estimate Accuracy (DEA) - ANSWERthe metric used in a all Amazon Operations that measures attempted deliveries of units on or before the Promise Delivery Date (PDD), against the total number of the units with a PDD of that same date
DEA scan rate is... - ANSWERnumber of premium units wit...
AMZL Advanced Academy 2.0 Wk 1
Questions & Answers(Graded a+)
Delivery Estimate Accuracy (DEA) - ANSWERthe metric used in a all Amazon
Operations that measures attempted deliveries of units on or before the Promise
Delivery Date (PDD), against the total number of the units with a PDD of that same
date
DEA scan rate is... - ANSWERnumber of premium units with a valid attempted or
deliver scan divided by number of premium units going through the delivery station
attempted DEA scan rate is... - ANSWERnumber of premium units with a valid
attempted or deliver scan divided by a number of premium units going through the
delivery station
the metric used in all Amazon operations that measures attempted deliveries of units
on or before the promised delivery date PDD - ANSWERwhat is DEA?
True - ANSWERglobal DEA metrics assigned effect ownership to correct business
owners in the delivery chain based on first failure after last success logic (FFaLS)
this means that shipments were manifested to the restation but never received by
the critical time (MNR) would not show as an AMZL miss
false - ANSWERattempted in DEA (%) only calculate AMZL misses into the metric
and the percentage will not update after 11:59 p.m. on the reporting date.
1.) attempted in DEA percentage includes all defects that occurred in the delivery
chain by all business partners.
2.) AMZL controllable misses BPS allows stations to deeper dive and bridge to their
own defects that impacted customer experience. this eliminates the noise and the
metric caused by upstream issues for example MNR and EAD>PPD.
True - ANSWERDEA scan rate will tell the confidence of the other DEA metrics on
the business review dashboard
True - ANSWERDEA scan rate relies on attempted and deliver scans. if a package is
returned to station without a valid attempt scan it will lead to a lower DEA scan rate
for the reporting date.
3.) percentage goals can change based on upstream partners and BPS goals will
stay consistent over time - ANSWERwhy is AMZL moving to bridging AMZL
controllable misses (BPS) instead of sticking to attempted and DEA percentage
AMZL controllable misses (units), DEA volume (units), DEA scan rate -
ANSWERwhat is needed to calculate DEA basis points (BPS)?
, number of units scheduled to go through the delivery station on the promise delivery
date (PDD) reporting date - ANSWERwhat is global DEA measured in?
last morning EST - ANSWERwhat is the SLA for global DEA to populate in perfect
mile?
58 BPS for premium and 85 BPS for same day - ANSWERwhat are the goals for
global DEA?
and associate leaves the floor to take their scheduled prayer break - ANSWERwhich
one of these scenarios would not require a STU?
SOS, EOS - ANSWERthe daily standard work to support achieving shift in station
goals is for all manages to review and address first unscheduled hours and second
missed punches. what time of shift should each be reviewed?
record the associates names and verify arrival times through STU. submit a ticket or
manually update my time with comments to have the punch added to the associate's
time card. - ANSWERYou're new to a site into new hires come to you and your
mentor and state they forgot to punch in yesterday. what do you do next?
leadership behavior index - ANSWEReffective communication, competence,
decision-making, and empowering employees are evaluated under what index and
connections?
daily - ANSWERprogressive actions can be impacted by the timing of managers
acknowledging the feedback was delivered. to eliminate this risk, how often should
you monitor and update ADAPT?
a driver could get used to return to the station with no return packages, but is always
done one hour earlier in their scheduled shift. - ANSWERwhich of the following
scenarios would not require a management STU conversation?
Enter conversations and engage in review before the next discussion -
ANSWERafter conducting a STU with an associate you struggle to engage with, they
shared that "you never remember what they asked about last, I do not like that".
what actionable approach could you take going forward?
communication style, body language, appearance of others - ANSWERunconscious
bias is a fundamental function of the human mind so support processing information.
which below is a type of bias we want you to be aware of?
learning coordinator, direct manager - ANSWERwhen a new team member is
coming into the station, who's just possibility is to set up information so they can do
their role?
operational dashboard - ANSWERunder which perfect mild dashboard would key
metrics such as DEA, FDDS, and PNOV be located?
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