Exam (elaborations)
PRPA Interpersonal Communications – Q’s And A’s
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PRPA Interpersonal Communications – Q’s And A’s
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PRPA Interpersonal Communications – Q’s And A’sWhat are the 7 elements to effective interpersonal communication? Right
Ans - 1. Attentive
2. Reflecting
3. Paraphrasing
4. Summary Statements
5. Effective Pauses
6. Brief Assertions
7. Open ended questions
People communication on (2) levels Right Ans - Content and Emotion
Communication level: Content Right Ans - The simple facts
Communication level:
Emotions Right Ans - The emotional reaction to the facts
What is empathy? Right Ans - Trying to understand the person's situation
What is sympathy? Right Ans - Expressing sorrow for the person's
situation
Out of sympathy and empathy, which should a police officer not use? Right
Ans - Sympathy
When it comes to showing empathy or sympathy, which one should an officer
show toward a victim? Right Ans - Empathy
Factors which affect an individuals perception of events Right Ans - 1. Past
experiences
2. Experiences with Police
3. Repeat Occurrence
4. Mental/emotional condition
5. Home/work
, 6. Physical Condition
What is considered appropriate body language techniques when interacting
with Suspects? Right Ans - Command presence and officer safety
What is considered appropriate body language techniques when interacting
with Victims/witnesses? Right Ans - Express empathy and adjust position
to be eye level
What is considered appropriate body language techniques when interacting
with Children? Right Ans - Consideration/empathy or sit/kneel to get to
their level
What is considered Appropriate body language techniques when interacting
with Elderly? Right Ans - Sit down, speak slowly and clearly
Issues that could impact communication with the elderly Right Ans - *1.
Fear of crime*
*2. Trusting/susceptible to fraud schemes*
*3. Reluctance to report*
4. physical conditions which affect communication
5. Medication
6. Need for independence
7. Loneliness
What are the three body language cues that an officer should look for to know
it's about to go down? Right Ans - 1. Stretching
2. Yawning
3. Touching face
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