AMAZON INTERVIEW TRAINING COURSES EXAMINATION QUESTION WITH ALL CORRECT ANSWERS
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AMAZON INTERVIEW
Institution
AMAZON INTERVIEW
AMAZON INTERVIEW TRAINING COURSES EXAMINATION QUESTION WITH ALL CORRECT ANSWERS
1. Customer Obsession - Answer-- Most of us at one time have felt frustrated or impatient when dealing with customers. Can you tell me about a time when you felt this way and how you dealt with it?
1. Customer ...
AMAZON INTERVIEW TRAINING
COURSES EXAMINATION QUESTION
WITH ALL CORRECT ANSWERS
https://interviewgenie.com/blog-1?category=Amazon+interviews - Answer-
1. Customer Obsession - Answer-- Most of us at one time have felt frustrated or
impatient when dealing with customers. Can you tell me about a time when you felt this
way and how you dealt with it?
1. Customer Obsession - Answer-- When do you think it's ok to push back or say no to
an unreasonable customer request?
1. Customer Obsession - Answer-- How do you honestly pursue customer feedback, not
just solicit them for compliments?
1. Customer Obsession - Answer-- How do you wow your customers?
1. Customer Obsession - Answer-- Tell me about a time a customer wanted one thing,
but you felt they needed something else.
1. Customer Obsession - Answer-- When was a time when you had to balance the
needs of the customer with the needs of the business?
1. Customer Obsession - Answer-Leaders start with the customer and work backwards.
They work vigorously to earn and keep customer trust. Although leaders pay attention to
competitors, they obsess over customers."
1. Customer Obsession - Answer-Who was your most difficult customer?
1. Customer Obsession - Answer-Give me an example of a time when you did not meet
a client's expectation. What happened, and how did you attempt to rectify the situation?
1. Customer Obsession - Answer-When you're working with a large number of
customers, it's tricky to deliver excellent service to them all. How do you go about
prioritizing your customers' needs?
1. Customer Obsession - Answer-Tell the story of the last time you had to apologize to
someone.
1. Customer Obsession - Answer-How do you show your customer obsession?
, 1. Customer Obsession - Answer-How do you wow your customers?
1. Customer Obsession - Answer-How do you develop client relationships?
1. Customer Obsession - Answer-How do you understand your customer's needs?
1. Customer Obsession - Answer-Tell me about a time you handled a difficult customer.
What did you do? How did you manage the customer? What was her/his reaction?
What was the outcome?
1. Customer Obsession - Answer-- How do you develop client relationships?
1. Customer Obsession - Answer-- Tell me about a time you used customer feedback to
change the way you worked.
1. Customer Obsession - Answer-- Tell me about a time you had to compromise in
order to satisfy a customer.
1. Customer Obsession - Answer-- How do you get to an understanding of what the
customer's needs are?
1. Customer Obsession - Answer-- How do you anticipate your customer's needs?
2. Ownership - Answer-Leaders are owners. They think long term and don't sacrifice
long-term value for short-term results. They act on behalf of the entire company, beyond
just their own team. They never say "that's not my job.
2. Ownership - Answer-• Tell me about a time when you had to leave a task unfinished.
2. Ownership - Answer-• Tell me about a time when you had to work on a project with
unclear responsibilities.
2. Ownership - Answer-Provide an example of when you personally demonstrated
ownership.
2. Ownership - Answer-Tell me about a time you went above and beyond.
2. Ownership - Answer-Tell me about a time when you took on something significant
outside your area of responsibility. Why was it important? What was the outcome?
2. Ownership - Answer-Describe a project or idea (not necessarily your own) that was
implemented primarily because of your efforts. What was your role? What was the
outcome?
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