MQM 382 (Weeks 1-4) Exam Questions And
Answers 100% Pass
What is the definition of leadership? - answer✔A process whereby a person influences a
group of people to achieve a common goal
"Process" - a transaction between leader and followers
"influence" - how leaders affect followers
"group" - the context in which leadership takes place
"common goal" - leaders direct energies toward people trying to achieve the same goals
What is the difference between trait and process leaders? - answer✔Trait: "born leaders" -
innate qualities of leadership that people are born with. Just views leadership in terms of
the leader alone (not with any relationship)
Process: leadership is the interactions between a leader and followers - stresses that
leadership can be learned, and that skills can be learned or acquired
What is the difference between assigned and emergent leadership? - answer✔Assigned:
leadership based on occupying a position within an organization
Emergent: when others perceive an individual as the most influential member of a group
(regardless of title) - the person that stands out the most as a leader
What is the difference between leaders vs. managers? - answer✔Management: reduces
chaos, more efficient, focus is on planning/organizing/staffing/controlling
leaders: influence others and create visions for change
What is power? - answer✔the capacity or potential to influence
What is legitimate power? - answer✔Influencing behavior because of one's formal position
(power associated with a title)
ex) CEO of a company
What is reward power? - answer✔Influencing behaviors by promising or giving rewards
ex) rewards given by manager based on performance
ex) getting a raise for meeting a quota
What is coercive power? - answer✔Influencing behavior by threatening or giving
punishment
What is expert power? - answer✔Influencing behavior based on one's expertise or
knowledge
ex) a worker who has been on the industry for 20 years
ex) bringing in a scientist to work on a team for their expertise on the subject that nobody
else has
What is referent power? - answer✔Influencing behavior because of one's personal
attraction (liking something about a person/wanting to be like a person)
ex) emergent leaders because people want to be like them
What is informational power? - answer✔Influencing behavior because of the logical and/or
valuable information that one communicates - knows what to do & how things are done
ex) HR reps within a business
What is the difference between neutral process and moral process leadership? -
answer✔Neutral: leadership that isn't influenced by a value system that advances the
common good
Moral: leadership that is guided and dependent on values that promote the common good
***Values are central to leadership***
What is a problem vs. what is problem solving? - answer✔Problem: a gap between an
actual and desired outcome
Problem solving: the systematic process of closing the gap between an actual and desired
outcome (what are our options/alternatives that we can use to close the gap)
What are the three steps to problem solving? - answer✔1. Define the problem
-> what are the terms of desirable outcomes
-> why is this a problem & how do you know
--> we should be able to provide evidence and explain why
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