MQM 382 (Weeks 5-8) Exam Questions And
Answers 100% Pass
What is the main idea of the Situational Approach? - answer✔Determining appropriate
actions for a situation requires the leader to evaluate their followers COMPETENCE &
COMMITMENT to achieve a given goal
What does the Situational Approach assume? - answer✔Followers skills and motivations
change over time, so leaders will also have to change the degree of direction and support
What 2 behaviors are involved in the Situational Appraoch? - answer✔Directive and
Supportive
What are Directive behaviors? - answer✔Clarifies what is to be done, how it will be done,
and who will do it
One way communication
What are Supportive behaviors? - answer✔Help the group members feel comfortable about
themselves and the situation
Two way communication
What are the 4 leadership styles of the Situational Approach? - answer✔1. Directing (S1) -
high directive & low supportive
2. Coaching (S2) - high directive & high supportive
3. Supporting (S3) - low directive & high supportive
4. Delegating (S4) - low directive & low supportive
What are the 4 categories of developmental levels within the Situational Approach? -
answer✔D1: Low competence & high commitment
D2: Low competence & low commitment
D3: Moderate to high competence & variable commitment
D4: High competence & high commitment
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