TeamSTEPPS - ANSWER team training program that emphasizes improving
client outcomes by improving communication using evidence-based techniques.
What does TeamSTEPPS stand for? - ANSWER Team Strategies and Tools to
Enhance Performance and Patient Safety
What is a callout? - ANSWER The provider calls out critical information so all
team members can hear during urgent situations to help anticipate the next
steps.
stop & review. - ANSWER Call Out allows staff to ___ and ___
Repeat back what was heard. - ANSWER Check Back
What is a checkback? - ANSWER A closed-loop communication strategy that
verifies and validates exchanged information.
What occurs during checkback? - ANSWER The sender initiates message,
receiver accepts message and provides feedback confirmation. The sender
verifies message was received.
What is a handoff? - ANSWER Checklist to ensure transfer of info, authority,
& responsibility when transferring care - provides an opportunity for the
receiver to ask questions, clarify & confirm information.
,Two examples of a handoff: - ANSWER SBAR and PASS the BATON
-best used with SBAR
PASS the BATON - ANSWER I = Introduction
P = Patient
A = Assessment
S = Situation
S = Safety Concerns
the
B = Background
A = Actions
T = Timing
O = Ownership
N = Next
briefing - ANSWER Sharing the plan before the event. (before)
what is given during briefings? - ANSWER -overview of procedure
-identifies roles & responsibilities
-plan for unexpected
-increases member's awareness of situation.
-Leader also asks anyone (including the patient) who sees a potential problem to
speak up. "gives permission"
Briefings reduce - ANSWER disruptive or unexpected behaviors.
, What is a huddle? - ANSWER Monitoring and making changes to the plan
throughout an event. (middle)
What is given during a huddle? - ANSWER -Restate situational awareness
-Reinforce plans that are working
-Assess the need to adjust the plan
-Can be called by any team member.
What is debriefing? - ANSWER Review of the teams performance.
What happens during a debriefing? - ANSWER Each member gets to say what
problems arose
-states what went well
-things done well, things that could be changed
What are Debriefings designed to do? - ANSWER To improve teams'
performance & effectiveness by taking lessons learned & positive behavior
reinforcements.
What is situational monitoring process? - ANWER the process of actively
scanning and assessing situational elements to gain information, understanding,
or awareness to support team function.
What is situation awareness? - ANWER The state of "knowing whats going on
around you."
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