Exam (elaborations)
HUC Ch 4 Quiz
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Exam of 7 pages for the course HUC Ch 4 at HUC Ch 4 (HUC Ch 4 Quiz)
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HUC CH 4 QUIZ WITH FULL COVERAGEA klocator kis ka kdevice kthat kis kused kto: k- kcorrect kanswers k-detect kthe klocation
kof knursing kpersonnel, kincluding khealth kunit kcoordinators k(HUCs).
A klocator kis ka ksmall ktracking kdevice kthat kis kworn kby knursing kpersonnel,
kincluding kHUCs, kso ktheir klocation kmay kbe kdetected kon kthe kinteractive kconsole
kdisplay kwhen knecessary.
When kthe kcomputer kis knot kworking kbecause kof kmalfunction kor ksystem
kupgrades, kthe kHUC kmay korder ktests kand kprocedures kby: k- kcorrect kanswers k-
completing kdowntime krequisitions. k
Downtime krequisitions k(paper korder kforms) kare kused kto kprocess kinformation
kwhen kthe kcomputer kis knot kavailable kfor kuse.
Telephone ketiquette kis kan kimportant kfeature kof kthe khospital kunit. kWhat kshould
kyou kdo kto kcommunicate kthe kprofessionalism kand kcaring kattitude kof kthe
knursing kunit? k- kcorrect kanswers k-When kyou kdo knot kknow kthe kanswer, ktell
kthe kcaller kthat ksomeone kwho kcan kassist khim kor kher kwill kbe klocated.
When kyou kdo knot kknow kthe kanswer, knotify kthe kcaller kthat ksomeone kwill kbe
klocated kwho kcan kassist khim kor kher.
, When kone kis ktaking ka kmessage kfor ka kco-worker, kimportant kpieces kof
kinformation kto krecord kare: k- kcorrect kanswers k-date, ktime, kcaller, kand kreturn
kcall knumber. k
When kyou kare ktaking kmessages kover kthe ktelephone kor kin kperson, kyou kshould
kget kall kthe kinformation kneeded kby kthe kperson kfor kwhom kthe kcall kis kintended.
Before kyou kplace ka kcall kto ka kphysician, kan kimportant kthing kto kdo kis: k-
kcorrect kanswers k-have keverything kthat kmay kbe kneeded kduring kthe kcall, ksuch
kas kthe kpatient's kchart, kthe kcorrect kphone knumber, kand kmain kpoints kto
kdiscuss.
When kyou kare kasked kto kplace ka kcall kto ka kdoctor, kto kanother kdepartment, kor
kto ksomeone koutside kof kthe khealth kcare kfacility, kplan kthe kcall.
A kdoctor's koffice kuses kvoice kmail kat kcertain ktimes. kWhen kyou kare kcalling kin
kabnormal klaboratory kresults, kwhich kof kthese kguidelines kshould kyou kfollow
kwhen kleaving ka kvoice-mail kmessage? k- kcorrect kanswers k-Listen kcarefully kto
kbe kcertain kthat kthe kcorrect kphone knumber khas kbeen kreached kprior kto kleaving
kcritical kpatient kinformation.
After kyou khave klistened kto kthe krecorded kgreeting kand kthe kindicated ktone, kyou
kmay krecord kpatient kinformation kwhile kfollowing kthe kappropriate kguidelines.
Which kof kthe kfollowing kis kTRUE kof kthe khold kbutton? k- kcorrect kanswers k-If ka
kcall krequires ka klengthy khold, kthe kcaller kshould kbe kasked kwhether khe kor kshe
kwould klike kto kremain kon khold kor kwould kprefer kto kleave ka kreturn kcall
knumber.
Always kreturn kto kthe kperson kon khold kevery k30 kto k60 kseconds kto kask
kwhether khe kor kshe kwishes kto kremain kon khold kor kprefers kto kleave ka knumber
kfor ka kreturn kcall.
A kpatient's kcondition khas kworsened, kand khis kattending kphysician khas kwritten
korders kto kconsult kwith ka kcardiologist. kWhen kyou kcheck kthe kdoctor's kroster,
kyou ksee kthat kit kincludes ktwo kdoctors kwith kthe ksame kfirst kand klast knames.
kAn kimportant kthing kfor kyou kto kdo kto kproperly kreach kthe kcorrect kphysician kis
kto: k- kcorrect kanswers k-check kthe kphysician kroster kcarefully kfor kspecialties
kwhen klooking kup kthe kpatient's kphysician.
If ktwo kdoctors khave kthe ksame kfirst kand klast knames, krefer kto ktheir kspecialties
kto kselect kthe kcorrect ktelephone knumber.
Which kof kthe kfollowing kis kinappropriate kto ksay kover kthe knursing kunit
kintercom? k- kcorrect kanswers k-"Mr. kJones, khave kyour kbowels kmoved ktoday?"
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