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SUPERVISION AHLEI 100% CORRECT ANSWERS | ESTUDY LATEST, ALL ANSWERED 100%
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SUPERVISION AHLEI 100% CORRECT ANSWERS | ESTUDY LATEST, ALL ANSWERED 100%
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ESTUDYSUPERVISION AHLEI 100% CORRECT ANSWERS |
ESTUDY LATEST, ALL ANSWERED 100%
**1.** All of the following are resources available to supervisors except:
A. Time
B. Organizational objectives
C. Materials
D. Personnel
**Answer:** B. Organizational objectives
---
**2.** Which of the following management principles may be violated when food servers are also
responsible for greeting guests and clearing their own tables?
A. Task specialization
B. Unity of command
C. Organizational structure
D. Job matching
**Answer:** A. Task specialization
---
,ESTUDY
**3.** Lucy, a housekeeping supervisor, complained to her manager when the front office manager
allowed three room attendants to leave work before the end of their scheduled shift. Which of the
following management principles may have been violated?
A. Staff consistency
B. Unity of command
C. Task specialization
D. Collective well-being
**Answer:** B. Unity of command
---
**4.** Monique, the dining room supervisor at the End Around Restaurant, was concerned that when
servers were unhappy with their work schedules or station assignments, they went directly to the
restaurant manager instead of coming to her. Which of the following management principles may have
been violated?
A. Discipline
B. Chain of command
C. Employee engagement
D. Unity of command
**Answer:** B. Chain of command
---
**5.** Which of the following best describes the authority that an organization grants to a supervisor to
accomplish organizational objectives?
A. Responsibility
,ESTUDY
B. Delegated power
C. Formal authority
D. Informal influence
**Answer:** C. Formal authority
---
**6.** Elizabeth, the director of sales at the 400-room Benchmark Hotel, delegated the task of changing
room rates for all future reservations to Bill, the reservations manager, and the central reservations
office. The rates were never updated. Who should ultimately be held accountable?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. In-house reservations staff
D. Central reservations office
**Answer:** A. Elizabeth, the director of sales
---
**7.** Which of the following components of management involves the tasks related to motivating,
training, evaluating, and disciplining employees?
A. Monitoring
B. Directing
C. Staffing
D. Coordinating
, ESTUDY
**Answer:** B. Directing
---
**8.** Which of the following components of management involves grouping related tasks to create a
position to be performed by a single individual?
A. Planning
B. Organizing
C. Directing
D. Controlling
**Answer:** B. Organizing
---
**9.** Which of the following components of management involves comparing actual performance with
established standards to determine if corrective actions are necessary?
A. Monitoring
B. Directing
C. Staffing
D. Controlling
**Answer:** D. Controlling
---
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