MQM 382 Exam 2 With Complete Solutions
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Leaders evaluate the competence and commitment of followers in which leadership
theory? a. Path-goal
b. Leader-member exchange
c. Servant
d. Situational - ANSWER Situational
The directive and supportive behaviors in situational approach
a. Are applied separately depending on followers' needs
b. Are applied to the same degree in the supportive behavioral style
c. Must be applied together depending on the followers' needs
d. Must be applied to the same degree in the directive behavioral style - ANSWER Must
be applied together depending on the followers' needs
You are the executive director of the local animal humane society. The staff you
supervise have been working at the society for more than two years and you have given
them consistently excellent performance appraisals at the last two annual reviews. You
have noticed lately that they have brought new ideas to you for ways to improve
customer service and animal care and that they are excited about helping new staff get
accustomed to the workplace. Based on the Situational Leadership® Approach, which
leadership style should you exhibit?
a. Delegating
b. Supporting
c. Coaching
d. Directing - ANSWER Delegating
,You are leader of a group project for a class in which you previously have successfully
used coaching style. Now the group members seem very insecure about whether they
can complete the project, but it is apparent that they have learned a lot about how to do
the project and are now quite competent to do a good job. You decide to switch to a
supporting style. Why did you make this switch?
a. The followers moved up in competence b. Supportive behaviors always help followers
c. The followers' competence and commitment are about equal
d. The followers have moderate level of commitment - ANSWER The followers moved up
in confidence
Some competence but low commitment
a. D1
b. D2
c. S2
d. S1 - ANSWER D2
A leader who lets followers take responsibility for task accomplishment and has less
involvement with followers is using a. Directing behaviors
b. Supporting behaviors
c. Delegating behaviors
d. Coaching behaviors - ANSWER Delegating
You are the executive director of the local animal humane society. A staff member you
supervise has been working at the society for less than one year. At the six-month, you
discuss with this employee that they seem to have mastered the basic tasks of the job
but not the more difficult tasks. You have noticed lately that they seem a bit disillusioned
about the job and the process of caring for these animals that seem so sad to be in the
facility. Based on the Situational Leadership® Approach, which leadership style should
you exhibit? a. Delegating
b. Supporting
c. Coaching
d. Directing - ANSWER Coaching
, You are leader of a group project for a class. The other group members seem insecure
about whether they can complete the project, but it is apparent that they are competent
enough to do a good job. In prior meetings you have been coaching them on the project.
Based on SLII®, which leadership style should you exhibit at the next meeting?
a. Style 1
b. Style 2
c. Style 3
d. Style 4 - ANSWER Style 3 - High Supportive and Low Directive
Competence in the Situational Leadership® approach can be defined as
a. Having a positive attitude toward the work
b. Being dedicated and a hard-worker
c. Having the desire to complete the task d. Mastering the skills necessary to complete
the task - ANSWER Being dedicated and a hard worker
You have recently been made a department head of the new regional office. In getting to
know your departmental staff, you have noticed that one of your inexperienced
employees is not following through on assigned tasks. She is enthused about her new
job and wants to get ahead in the organization. Which alternative represents the most
effective leadership style?
a. Discuss the lack of follow-through with her and explore possible ways to solve this
problem.
b. Specify what she must do to complete the tasks, but incorporate any suggestions she
may have.
c. Define the steps necessary to complete the assigned tasks and monitor her
performance frequently.
d. Let her know about the lack of follow-through and give her more time to improve her
performance. - ANSWER Define the steps necessary to complete the assigned tasks and
monitor her performance frequently
The Situational Leadership® approach
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