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ITSS 3300 Final Exam Review Questions with Complete Solutions
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ITSS 3300 Final Exam Review Questions with Complete Solutions
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ITSS 3300 Final Exam Review Questionswith Complete Solutions
Doing stuff right (no wasting resources by automating a service) - Answer-Efficiency
Doing the right stuff (the process output satisfies the customer) - Answer-Effectiveness
A _____________ corresponds to a set of responsibilities or duties assigned to an
individual or team - Answer-Role
Performance, reliability, availability are examples of _____________ requirements -
Answer-Non-Functional (system warranty)
_____________ requirements refer to what the system is supposed to do for the user -
Answer-Functional (system utility)
A _____________ is a structured set of activities designed to meet specific objectives -
Answer-Process
A _____________ is a unit of organization performing related types of works (HR,
ACCT, IT) - Answer-Function
IT service requirements stated as organizational needs or objectives to be satisfied are
known as _____________ requirements - Answer-Business
A _____________ is a simplified representation of more complex objects or concepts
(Can never be perfect) - Answer-Model
_____________ refers to the maximum amount something can produce or contain -
Answer-Capacity
The IT _____________ is the platform on which business applications/IT services are
built - Answer-Infrastructure
Developed primarily to support the data processing needs of manufacturers,
_____________ systems provide business applications that can be used to support
planning, purchasing, inventory sales... etc processes. - Answer-Enterprise resource
planning (ERP)
A process is said to be _____________ when it's output optimally satisfies its
customers' requirements - Answer-Effective
, A _____________ is negotiated between the IT service provider and the Customer,
documents service level targets & specifies the responsibilities of the IT service provider
and customer - Answer-Service level agreement (SLA)
_____________ generally refers to information, service, or good produced by labor to
satisfy a need - Answer-Product
To save infrastructure costs, many businesses are employing _____________, or using
a network of remote computers assessed through the internet to support their
information/ data processing needs - Answer-Cloud Computing
_____________ represents a specialized type of business applications designed to help
manage business relationships (ex: salesforce.com is a major provider of this type of
business application) - Answer-Customer relations management (CRM)
A business _____________ refers to software, software programs, or a set of programs
designed to help business users perform their business functions - Answer-Applications
_____________ management attempts to predict usage by developing business usage
profiles & user usage profiles - Answer-Demand
_____________ management is used to ensure IT infrastructure is sufficient to meet
service demand requirements minimizing degradation of service performance - Answer-
Capacity/Availability
In a work systems method, _____________ refers to the people who receive, use, or
benefit directly from the products by the work system - Answer-Customers
A _____________ is a tangible type of product - Answer-Good
A _____________ is a perceived whole whose elements hang together & work toward a
common purpose - Answer-System
_____________ is a generally useful method or tool to help us deal with complexity -
Answer-Systems thinking/Theory
In a WSS _____________ refers to the tools that help people work more efficiently -
Answer-Technology/Technologies
The _____________ model helps us understand organizational processes directly
involved in creation of business value & support processes that exist to enable to
improve the core business processes - Answer-Value Chain
A _____________ exists when people work together producing something of
importance for someone else - Answer-Work System
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