Service Now CIS Event Management Questions with complete solution
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Service Now CIS Event Management Questions with complete solution Service Now CIS Event Management
Which Suite is Event Management part of? - correct answer ITOM Health(IT Operations Management Proffesional)
What is Event Management? - correct answer Collaborating with monitoring systems...
Service Now CIS Event Management
Which Suite is Event Management part of? - correct answer ✔ITOM
Health(IT Operations Management Proffesional)
What is Event Management? - correct answer ✔Collaborating with
monitoring systems to get real time states of IT infrastructure. (Alerts,
Investigations, Remediation)
What is an Event? - correct answer ✔A notification from a CI in your IT
system. Usually about something the IT team should be concerned with.
What is a metric? - correct answer ✔A measure of an operating
characteristic for a device over a certain period of time.
Event Consolidation - correct answer ✔Allows Service-Now to be the the
control center of issues or notable occurrences in your IT infrastructure
Service Impact Mapping - correct answer ✔Mapping legacy event systems to
a service mapped CMDB allows to see impact on services in real time
Operational Intelligence - correct answer ✔gives you predictive analysis to
spot potential issues before they occur to prevent outages
What does Service now do with an event? - correct answer ✔Uses Rules to
create an alert to notify the IT team about an issue.
What table are events stored in? - correct answer ✔em_event
,Event Management Process - correct answer ✔1. Collect Events from
monitoring systems (solarwinds)
2. Use event rules to map event fields to alert field (specify CI's) apply
thresholds, filter out certain events
3. Groups related alerts to identify primary alerts (uses AI but can be done
through correlation rules manually)
4. Alert management is used to apply known remedy workflows or (creates
incident or recommends knowledge)
5. Event Management also calculates cumulative impact of issues on CI's and
Services (note CI's in maintenance mode are not included)
Operator Workspace - correct answer ✔A service centric view that focuses
on how alerts are impacting application services
Event Management Overview - correct answer ✔A dashboard that gives you
a quick summary of active alerts and affected services.
Event Management Map views - correct answer ✔Dependency View Map
and Application Service Map
Dependency View Map - correct answer ✔Map has one starting point the
Root CI, Root is surrounded by a dark border.
Can show both up and down stream
displays 3 levels by up and down
Shows relations to other CIs
represents linked alerts and tasks
Application Service Map - correct answer ✔Shows active alerts for CIs and
the relationship between CIs
, Each map provides a topology view for the CIs that support the provisioning of
a service
Only Shows CIs the service depends on.
Alerts table - correct answer ✔em_alert
Monitored Service table - correct answer ✔cmdb_ci_service_auto
Event Rules - correct answer ✔Configured to filter/transform and provide
processing logic to either ignore or promote the event into an alert
Correlation Rules - correct answer ✔Enable manual classification of alerts in
to primary and secondary and establish a relationship
Event Field Mapping - correct answer ✔Provides functionality to map source
data into the appropriate attributes and data values in ServiceNow
Connector Definitions - correct answer ✔These are OOB configurations for
specific vendors
Connector Instances - correct answer ✔These are specific configurations to
connect to a specific system monitor
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