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Genesys Cloud platform overview Exam Questions and Answers
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Genesys Cloud platform overview Exam Questions and Answers
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Genesys Cloud platform overview ExamQuestions and Answers
Public Interface Services - Answers -All information that goes to or from Genesys Cloud
passes through a gateway of Public Interface Services. This includes phone calls,
chats, documents, profile data, integration data, and admin configurations.
A portion of the Public Interface Services belongs to the Public API, which are available
to the public for creating applications that automate, embed, or extend Genesys Cloud
functionality. For more, see the Genesys Cloud Developer Center.
Core Services - Answers -Core Services power the building blocks of every Genesys
Cloud organization. They manage account configuration, directory search, user
membership, phone call routing, agent assignment, and more.
Communication Services - Answers -Contact between individuals and groups are
handled by the Communication Services. These are responsible for managing phone
calls, chats, voicemail, and faxing.
Application Services - Answers -The Application Services provide the back-end portion
of complex Genesys Cloud features like Architect, Outbound dialing, Scripting, and
Workforce Management.
Analytics and Reporting Services - Answers -Events within a contact center are
recorded, labeled, stored, analyzed, and compiled into reports by the Analytics and
Reporting Services. These services provide the data for metrics and forecasts used by
Real-time Supervisor and Quality Management, for example.
Component and Utility Services - Answers -Component and Utility Services provide
support to all other Platform components. These services manage roles and
permissions, authorization, service caching, operational metrics, and more.
Security - Answers -The Genesys Cloud Platform also benefits from Amazon Web
Services security.
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