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GCP - Implementation Exam with correct Answers
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GCP - Implementation Exam with correct Answers
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GCP - Implementation Exam with correctAnswers
Every Edge must be associated with a/an ____.
(Select all that apply):
A. Location
B. Site
C. Trunk
D. Edge Group - Answers -B. Site
D. Edge Group
Select all true statements regarding Genesys Cloud CX Edge :
A. Genesys Cloud CX Micro Edge supports more than 30 concurrent calls
B. Genesys Cloud CX Micro Edge supports up to 30 concurrent calls
C. Genesys Cloud CX Mini Edge supports up to 75 concurrent calls
D. Genesys Cloud CX Mini Edge supports more than 75 concurrent calls
E. Genesys Cloud CX Standard Edge supports more than 75 concurrent calls
F. Genesys Cloud CX Standard Edge supports up to 350 concurrent calls - Answers -B.
Genesys Cloud CX Micro Edge supports up to 30 concurrent calls
C. Genesys Cloud CX Mini Edge supports up to 75 concurrent calls
E. Genesys Cloud CX Standard Edge supports more than 75 concurrent calls
F. Genesys Cloud CX Standard Edge supports up to 350 concurrent calls
With a Genesys Cloud CX Collaborate license, the users in your organization can make
and receive customer calls.
A. True
B. False - Answers -B. False
Which license offers features for organizations that require multi-channel based support,
including social media along with Workforce Management in their contact center?
,A. Genesys Cloud 1
B. Genesys Cloud 2
C. Genesys Cloud 3
D. Genesys Cloud 4 - Answers -C. Genesys Cloud 3
Where can you find people in your organization and add external contacts to the
organization?
A. Documents
B. Activity
C. Directory
D. Location - Answers -C. Directory
How many categories of routing are there in a Call Route under the Call
Routing page?
A. 5
B. 4
C. 3
D. 2 - Answers -C. 3 ( Open, close, Holiday)
You can add more than one outbound route to the contact center.
A. True
B. False - Answers -A. True
Where do you add the list of IP or CIDR addresses allowed or denied access to an
External or Phone Trunk?
A. Availability
B. SIP Access Control
C. Outbound
D. Calling - Answers -B. SIP Access Control
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
A. Gateway
B. SIP
C. Outbound Proxy
D. WebRTC - Answers -B. SIP
D. WebRTC
Where do you configure the Auto Invite setting to send email invites automatically when
users are added?
, A. Admin > Account Settings > Organization Settings
B. Admin > Account Settings > Organization
C. Admin > Account Settings > Organization Settings > Settings - Answers -C. Admin >
Account Settings > Organization Settings > Settings
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have
clicked on the Open video call icon to initiate the video chat.
What else must happen next for the video chat to work?
A. Other participants must also click on the Open video call icon.
B. All participants must click on the Join button in the video chat view.
C. All participants, except the initiator, must click on the Join button in the chat view.
D. Participants automatically placed in the video chat when clicking on the chat room. -
Answers -B. All participants must click on the Join button in the video chat view.
You want each group to have a place where they can upload, organize, and share
documents and files. Which setting would you click to configure this behavior?
A. Workspaces
B. People
C. Queues
D. Groups - Answers -A. Workspaces
What is the maximum file size that a user can upload into Genesys Cloud Documents?
A. 10 MB
B. 100 MB
C. 2 GB
D. No Limit - Answers -C. 2 GB
When you configure to place a call outside the contact center, is it possible for you to
assign a default
country code?
A. Yes
B. No - Answers -A. Yes
If you want all your Edges in an Edge group to use the same WebRTC phone trunk,
where should you configure that?
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