SHRM-SCP NEW EXAM WITH ALL QUESTIONS CORRECTLY ANSWERED
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Accounts payable - ANSWER Money an organization owes its vendors and suppliers.
Accounts receivable - ANSWER Money an organization's customers owe the
organization.
ADA Amendments Act (ADAAA) - ANSWER Amendments to U.S. Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model ANSWER Five-step instructional design process that governs the
development of learning programs.
Adverse impact ANSWER Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Affinity diagramming ANSWER Data sorting technique in which a group categorizes and
subcategorizes data until relationships are clearly drawn.
Age Discrimination in Employment Act (ADEA) - ANSWER U.S. act that prohibits
discrimination in the workplace based on age.
Alternative dispute resolution (ADR) - ANSWER General term used to refer to a variety of
problem-solving and grievance resolution methods.
Amendment - ANSWER Change to the U.S. Constitution or a U.S. statute.
,Americans with Disabilities Act (ADA)-ANSWER U.S. act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Andragogy-ANSWER Study of how adults learn.
Applicant tracking software (ATS)-ANSWER Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship-ANSWER Related to technical skills training; often a partnership
between employers and unions.
Arbitration Procedure in which disputes are submitted to one or more impartial persons
for final determination.
Assessment centers Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Assets Financial, physical, and sometimes intangible properties an organization owns.
Assignees Employees who work outside their home countries.
Auditory learners People who learn best by relying on their sense of hearing.
Authentic leadership - ANSWER Leadership derived from an individual's values and
principles and focused on empowering others to act.
Balanced scorecard - ANSWER Measurement system that provides a comprehensive
perspective on an organization's performance by monitoring operational performance
against objectives in finance, customers, internal business processes, and learning and
growth.
,Balance sheet - ANSWER Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANSWER Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking - ANSWER Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Benefits - ANSWER Payments or services provided to staff to cover matters like
retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Bias - ANSWER A situation when the appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data - ANSWER High-volume, high-velocity and high-variety information assets that
demand cost-effective, innovative forms of information processing for enhanced insight
and decision making.
Bill - ANSWER A proposition offered to a legislative body for consideration, enactment,
or rejection.
Blended learning - ANSWER An orchestrated learning that involves a mix of
instructor-led training, self-directed study and/or on-the-job training
Blogs - ANSWER Broadcast-style communications that allow authors to publish articles,
opinions, product or service reviews, etc, to a webpage.
Blue ocean strategies- ANS Strategies that create competitive advantage by creating a
new marketplace arena in which there is no other competitor.
Bona fide occupational qualification (BFOQ)- ANS Situation in which religion, sex, or
national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
, Brain drain - ANSWER Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
Broadbanding - ANSWER Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - ANSWER U.S. court ruling that distinguished
between supervisor harassment that results in tangible employment action and
supervisor harassment that does not.
Business Acumen competency - ANSWER The ability to understand and apply
information with which to contribute to the organization's strategic plan.
Business case - ANSWER Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
Business intelligence - ANSWER Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development - ANSWER Process by which employees progress through a series
of stages in their careers, each of which is characterized by relatively unique issues,
themes, and tasks.
Career management-ANSWER Planning, establishing, and controlling employee careers
and planning, while serving primarily the organization's goals and needs.
Career planning-ANSWER Activities and actions by individuals to give focus to their
work lives.
Statement of cash flows- ANS Statement showing inflow and outflow of cash in
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