BQA Final Exam Study Guide Questions and Answers GRADED A!!
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BQA
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BQA
Who is responsible for accreditation of Vet tech programs in the U.S?
a. NAVTA
b. State VMA
c. AVMA
d. State VTA -Answer- C
What are the three things a vet tech cannot do in the veterinary hospital?
a. Prescribe meds, diagnose disease, and assist during surgery
b. Prescribe meds, perform s...
BQA Final Exam Study Guide Questions
and Answers 2024-2025 GRADED A!!
Who is responsible for accreditation of Vet tech programs in the U.S?
a. NAVTA
b. State VMA
c. AVMA
d. State VTA -Answer- ✔C
What are the three things a vet tech cannot do in the veterinary hospital?
a. Prescribe meds, diagnose disease, and assist during surgery
b. Prescribe meds, perform surgical procedures, and provide anesthesia
c. Diagnose disease, prescribe meds, and perform surgical procedure
d. Provide dental prophylaxis, diagnose disease, and prescribe meds -Answer- ✔C
There are over ___ "essential" and "recommended" tasks listed in the Accreditation
Policies and Procedures handbook of the CVTEA, which constitutes the foundation of
the hands-on curriculum for laboratories and practice training?
a. 500
b. 350
c. 200
d. 150 -Answer- ✔B
What is the name of the national board examination given to vet techs?
a. Veterinary Technician Examination Boards
b. Veterinary Technician National Examination
c. Veterinary Technician National Board Examination
d. Veterinary Technician Examination -Answer- ✔B
A VTS is a vet tech who:
a. Has attained a Bachelor of Science degree in veterinary technology
b. Has been reviewed and approved for specialist status by the academy
c. Has studied and been tested in the ten areas of specialty in veterinary technology
d. Can only practice in Canada -Answer- ✔B
A Vet Tech who holds a Bachelor of Science degree from a 4-year, AVMA-accredited
college is considered a veterinary:
a. technician assistant specialist
b. technologist
c. assistant technologist
d. technician specialist -Answer- ✔B
BQA Final Exam
,BQA Final Exam
The office manager walks into the kennel area, finds it empty of personnel, and
observes an animal in a dirty cage. Which of the following team members is responsible
for cleaning the dirty cage at this point?
a. The office manager
b. The veterinary technologist
c. The veterinary assistant
d. The groomer -Answer- ✔A
Which of the following are two key ingredients to effective teamwork within a veterinary
practice?
a. Reward system for individual initiative and resourcefulness
b. Clearly stated hierarchies and respect for educational achievements
c. Honest communication and respect
d. Fair pay scale and written job descriptions -Answer- ✔C
Interpreting correct nutritional instructions, feeding correct diet, and withholding food
from a pre-op patient describe the primary duties of which member of the veterinary
healthcare team?
a. Kennel assistant
b. Groomer
c. Veterinary technician
d. Veterinary assistant -Answer- ✔A
It is most appropriate for a veterinary assistant to excel at which of the following aspects
of the veterinary practice?
a. Disease prevention and animal nutrition
b. Calculation of drug dosages
c. Animal skin care
d. Accounts receivable and accounts payable -Answer- ✔A
A fully credentialed veterinary technician is required to have which of the following?
a. Letter of acceptance into a veterinary medical school
b. Extensive hands-on experience as a veterinary assistant
c. Passing grade on an exam given by a state and the Veterinary Technician National
Examination Committee
d. Diploma from a 4-year American Veterinary Medical Association-accredited
veterinary technology program -Answer- ✔C
Which of the following is true regarding direct supervision?
a. A licensed veterinarian observes a vet tech perform his or her duties
b. It is mandated state-by-state
c. Duties are set by the VTNE
d. It applies only to veterinary assistants -Answer- ✔B
A receptionist is at the front line of the veterinary practice, which means that this team
member is most likely to be responsible for which of the following important duties?
BQA Final Exam
,BQA Final Exam
a. Develop client coping strategies
b. Greet clients and interpret medical records
c. Manage accounts receivable and collections
d. Understand and teach the significance of diseases -Answer- ✔B
An advertising sales representative from a local newspaper calls the veterinary clinic to
ask if the clinic wants to promote its services via an advertisement. Which of the
following team members is most likely to be authorized to purchase the advertisement
space?
a. Veterinarian
b. Veterinary technician
c. Veterinary assistant
d. Practice manager
e. Receptionist -Answer- ✔D
To make suggestions to improve the quality and quantity of work is the responsibility of
which of the following team members?
a. This is the responsibility of all team members
b. This is the role of the veterinarian technician
c. Suggesting work improvements is the sole responsibility of the practice manager
d. A veterinarian has the sole responsibility to suggest improvement in work quantity
and quality -Answer- ✔A
Which of the following is the ultimate goal of the receptionist team?
a. Keeping the waiting area clean and safe for clients and animals
b. Collecting payments from clients
c. Ensuring that accurate invoices are delivered to clients
d. Supporting client and patient care through effective communications
e. Offering exceptional customer service -Answer- ✔E
Which of the following methods would the receptionist use to ensure the safety of clients
and patients in the reception area?
a. Provide separate reception areas for well and ill pets
b. Provide signage advising animal restraint policies
c. Make sure every dog is on a leash and every cat in a carrier
d. Place every client and pet in an exam room when they arrive -Answer- ✔C
Clients and visitors observe a heated argument between two staff members regarding
whose responsibility it is to clean up urine from a "doggie mishap" in the reception area.
This type of staff interaction will have an effect on which of the following?
a. Team culture
b. Cleaning product selection
c. Job descriptions
d. Etiquette -Answer- ✔A
BQA Final Exam
, BQA Final Exam
Which of the following is the most appropriate way to discuss a lengthy and complex bill
with a client?
a. Show the invoice to the client and go through it line by line; ask for and answer any
questions, then ask for payment
b. Tell the client the invoice total and ask for payment
c. Give the invoice to the client, instruct the client to take it home to examine it, and then
call the clinic back with a credit card number for payment
d. Give the invoice to the client, instruct the client to take a seat to look it over, and then
come back to the desk with payment -Answer- ✔A
A client is at the reception desk complaining loudly about the services the clinic
provided to the family dog. Which of the following is the most appropriate course of
action for the receptionist?
a. Call security personnel or local law enforcement
b. Ask the client to step into an exam room to speak with the office manager or
someone else who can help her
c. Stay at the front desk, but refuse to discuss the matter until the client is calm
d. Stay at the front desk with the client and discuss the matter -Answer- ✔B
Triage is best defined as prioritizing patients based on which of the following?
a. The length of time a client has been a customer of the clinic
b. First-come first-served priority
c. Clients' ability to pay for services
d. Severity of their conditions -Answer- ✔D
The receptionist team members spend several hours per day on the telephone, making
effective phone techniques an important part of the job. Which of the following is an
important component of proper telephone technique?
a. Using a pleasant, confident, and understandable voice
b. Quickly and cheerfully answering all calls
c. Using a low, confident voice
d. Using a loud, confident voice -Answer- ✔A
Which of the following best explains why the receptionist should pull an animal's
medical record when a client calls to ask a clinical question?
a. The receptionist can refer to the medical record when answering the question
b. The receptionist can give the record to the staff member who will be given the call
c. The receptionist can note on the medical record what the staff member told the client
d. The receptionist can note if any new medications have been prescribed for the
patient -Answer- ✔B
A long-time client of a veterinary practice enters the reception area with a pet. Which of
the following is the best way for the receptionist to acknowledge their entrance to the
clinic?
a. "Hello, Mrs. Jones. Hi, Jessie. I'll be with you momentarily."
b. "Please sign your name on the registration sheet."
BQA Final Exam
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